Assistant Quality & Development Manager 100% (m/w/i)

An icon among Swiss hotels: the history of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that still impresses and touches today. High above on the Bürgenberg lies an oasis of relaxation and a place of exceptional hospitality. The Bürgenstock Resort and its around 700 employees from 54 nations offer the perfect setting for dazzling moments that remain in memory. Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior) and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world, but also a workplace with an excellent corporate culture. The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride. To strengthen our team, we are looking for an Assistant Quality & Development Manager 100% (m/w) Tasks This task includes ensuring cleanliness and value preservation throughout the house, controlling rooms and public areas, and coordinating all work in housekeeping. You are responsible for training employees, supporting ongoing training, and thus ensuring guest satisfaction. Quality assurance: supporting and partially leading regular quality controls of guest rooms, public areas, and back-of-house areas according to Forbes and LQA standards. Analyzing inspection results, guest feedback, and audit results to identify trends, risks, and potential for improvement. Supporting the preparation, implementation, and follow-up of Forbes and LQA audits. Training & Development: supporting the coordination and implementation of training programs for housekeeping employees with a focus on luxury service standards and operational excellence. Conducting coaching, on-the-job training, and refresher training. Supporting leadership development initiatives for supervisors and coordinators. Operational support: sparring partner for housekeeping supervisors and operational support during high occupancy or special events. Reporting & Compliance: supporting quality reports, audit follow-ups, and compliance with hygiene, safety, and sustainability standards. You bring You have completed training as a hotel specialist or a comparable qualification, further training as a professional trainer, several years of experience in housekeeping, and leadership experience in the hotel industry – ideally in the luxury segment – and convince with your high initiative, professional appearance, and fluent German and English skills. Professional experience in a comparable position is an advantage. What awaits you You can expect a versatile activity with fair employment conditions in a unique recreational area. Take this unique opportunity for a varied task with the potential to learn and contribute to the success of the new world-class resort in the heart of Switzerland. We look forward to receiving your complete application documents with a letter of motivation, references, and photo.