Service Manager

This position consists of leading the social assistance service while guaranteeing the quality of services and operational, administrative and financial management. It also involves team management, strategic steering and collaboration with numerous internal and external partners. Service Manager Our client is an organization active in the social sector, responsible for the implementation of social assistance, in coordination with a network of institutional and public actors at the cantonal level. Missions As Service Manager you will have the following responsibilities: Ensure the overall management of the social assistance service, guaranteeing the quality, consistency and continuity of services. Organize, structure and optimize the functioning of the service in order to ensure efficient and homogeneous management of files. Define, implement and improve procedures, internal processes and quality standards. Supervise and steer team leaders, ensuring coordination and the proper distribution of activities. Supervise all staff and promote skill development as well as a high-performing and collaborative working climate. Manage human resources: recruitment, evaluation, management of sensitive or conflict situations. Ensure the financial and administrative management of the service: budget preparation and monitoring, analysis of performance indicators, resource allocation. Anticipate the needs of the service and propose organizational and structural adjustments. Ensure compliance with legal and regulatory frameworks and public policies related to social assistance and migration. Contribute actively to the strategic decisions of the department as a member of the management. Participate in the development and adaptation of services according to evolutions in the social context. Represent the service to external partners and maintain close relationships with institutional and associative actors. Collaborate with other internal services and contribute to cross-functional projects. Produce reports, activity follow-ups and analyses to support decision-making. Candidate Profile As Service Manager you have the following profile: Master's degree in the social field completed by management training (CAS or equivalent). 3 to 5 years of management experience in the social sector, including managing a team of approximately 20 employees. Excellent leadership skills, with a strong ability to make decisions and manage complex situations. Solid knowledge of social policies, asylum law and issues related to migration. Very good communication skills and ease in stakeholder management. Proven experience in leading multidisciplinary teams and in demanding environments. Proficiency in French, with good knowledge of German and English. Personal qualities: autonomy, empathy, stress resistance, organizational skills and analytical spirit. Conditions and Advantages Our client offers you: A permanent position located in Fribourg, in a stimulating and enriching environment. 5 weeks of vacation for an optimal balance between professional and personal life. An engaged team and a collaborative working environment. The opportunity to contribute to an important cause. jpid00e1cc9jm jpit0625jm jpiy26jm