Care Management Specialist

80 - 100%, Lausanne / Smart Working Care Management Specialist 80 - 100%, Lausanne / Smart Working Shape your future with us! In the Customer Operations sector, you participate in shaping the customer experience for those who have suffered a claim and receive benefits. Our customers are at the center of our concerns and we seek, with them, a solution adapted to their needs. By systematically applying the motto "Customer first", we guarantee very high customer satisfaction. What awaits you Case follow-up in Care Management (clarification and implementation of customer requests to insured persons) Mediation in case of conflicts in the workplace Accompaniment to integration Advice to employers and employees in case of illness/accident throughout French-speaking Switzerland Negotiations and coordination with benefit providers, legal representatives, authorities, official services, social and private insurers as well as other stakeholders Clarification of complex situations in the field of accident and illness, including on-site discussion and documentation of conclusions. What you bring Several years of experience in the field of claims in personal insurance Federal certificate in private or social insurance, or similar training Perfect mastery of French (including writing); good knowledge of German and/or English is an advantage At ease in human contacts, independent and result-oriented Confident, skilled in negotiations and able to assert oneself What we offer you We are convinced that satisfied employees achieve better performance. That's why we offer salary supplements that bring tangible benefits, beyond the ordinary. Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks of vacation (six weeks from 50 years), two additional weeks of vacation offered every five years, possibility to buy up to ten additional vacation days per year Professional and family life: family-friendly meeting schedules, 22 weeks of maternity leave, eight weeks of leave for the other parent, nursery subsidies, company family allowances, days off for caring for relatives or in difficult personal situations Provisions and insurance: an attractive pension fund offering extended mandatory benefits and savings options, and up to 30% discount on insurance products Flexible benefits: AXA Shareplan (staff participation), CHF 500 per year on the Swibeco benefits platform, reduced-price lunch or Lunch Card, Smart Working allowance of CHF 200 per year Mobility: reimbursement of half-fare subscription, Reka-Pay up to CHF 1000 per year (20% discount), fleet discount, free electric charging station, AXA bicycles to borrow The right balance at work: free health checks, health weeks every year, varied physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events around health prevention and mental health Development: three days for individual training, wide range of learning and development opportunities, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for those over 55 (AXA Horizon), commitment to communities on different topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environment and social) Your future workplace Chem. de Primerose 11 - Google Maps Send your application! Do you have questions or need help? Don't hesitate to contact Sonia Bra, Head of WeCare French-speaking Switzerland by e-mail at More information about the application process is available here. Diversity and inclusion are values dear to AXA Open-mindedness, tolerance, respect for what differentiates us and what unites us, these are the essential characteristics of collaboration at AXA Switzerland. We want to promote equal opportunities and eliminate obstacles in the recruitment process. If you need help or individual adaptations due to a disability, neurodivergence and/or health problem, you can contact the Recruiting team at any time: Learn more About AXA At AXA, we are convinced that every person has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging and progressive work environment that stimulates and inspires you. With a culture marked by equal collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take on responsibilities and engage within your team for new ideas. You can thus evolve personally and shape the world of tomorrow with us, protecting what really matters. Do you want to know more about AXA as an employer and dive into our work universe? Then you are in the right place on our Career page. Video We look forward to your application! For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered. We do not accept applications