IT Helpdesk Specialist [Ref:2465]

IT Helpdesk Specialist (a) [Ref:2465] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are constantly looking for IT specialists and managers for our clients. In doing so, we attach the highest importance to ensuring that applicants, clients, and jobs fit together optimally. On behalf of our client, we are looking for a motivated, reliable, and flexible personality for the position of IT Helpdesk Specialist (a) [Ref:2465] starting immediately or by arrangement Your tasks Contact person for users regarding technical questions and malfunctions in 1st- and 2nd-level support via telephone, email, and the ticketing system Processing, prioritization, and documentation of support cases as well as close cooperation with the responsible specialist teams Participation in the maintenance of the knowledge base and the continuous improvement of internal processes and support processes Solution-oriented processing of support requests with the goal of ensuring reliable and efficient IT support Your profile Completed commercial or technical vocational training, ideally with experience in the ICT environment Initial experience in IT support or in direct customer contact is an advantage; more important are a strong service orientation and enjoyment in supporting users competently Very good German skills in speaking and writing (at least level C1) as well as good English skills (at least level B2) Technical interest, rapid comprehension, as well as the willingness to continuously familiarize yourself with new topics Independent, reliable, and structured way of working, combined with clear communication and an impeccable reputation Your chance A varied activity in a modern company with contemporary infrastructure and a professional working environment Flexible working conditions as well as the possibility to spend part of the working time in the home office Independent work with varied tasks and the chance to contribute your own ideas Attractive opportunities for professional and personal development as well as targeted support for initial and further training An open, collegial team, flat hierarchies, and a corporate culture based on trust, cooperation, and mutual appreciation Details about this position Start of position immediately or by arrangement Work location Bern area Temporary permanent employment Full-time 100% jpide53e491jm jit0729jm jiy26jm