Head of Customer Service Switzerland (m/f/d)

Your mission with us:

• You assume the technical and personnel leadership of Customer Service Switzerland and, in addition to your leadership tasks, actively participate in the operational day-to-day business to ensure professional and customer-oriented support.
• You are the central contact person for our customers, especially for key accounts, and maintain long-term and partnership-based customer relationships.
• You train, lead, promote, and develop your employees and shape a goal- and result-oriented cooperation.
• You coordinate the cooperation between Customer Service, Sales, Production, Logistics, Purchasing, and Quality Management.
• You ensure compliance with our quality and service standards and continuously develop existing processes.
• You are responsible for the budget planning and compliance of your area, monitor relevant key figures, and derive corresponding measures.
• You accompany the timely implementation of new customer business and support demanding customer and contract matters.
• You recognize optimization potential, implement improvement measures, and actively contribute to the further development of our Customer Service in Switzerland.

This is how you convince us:

• You have completed business administration training or a comparable qualification as well as several years of professional and leadership experience, ideally in Customer Service or After Sales.
• You have very good MS Office skills, experience with order processing systems, as well as a category B driver's license and bring a willingness to travel within Switzerland.
• You are characterized by strong customer orientation, entrepreneurial thinking, as well as communication and negotiation skills.
• You work independently, structured, and solution-oriented and know how to motivate and promote employees to achieve goals together.

What we offer you:

• At SALESIANER you work in an innovative company with a focus on quality, hygiene, health, and security of supply.
• You take on a responsible leadership position with scope for design and direct cooperation with the Swiss management.
• A versatile activity awaits you in an internationally successful, owner-managed corporate group with headquarters in Wien.
• You receive the opportunity to actively help shape processes and structures and to further develop the Customer Service in Switzerland.
• You benefit from comprehensive induction as well as ongoing training and development opportunities.
• Varied company events and attractive employee discounts in the areas of travel, sport, and culinary arts complement our offer.

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