Order Coordinator (f/m/d)

Job Overview #

As part of the reinforcement of our Sales Service & Renovation department, we are looking for an Order Coordinator - Maintenance Contracts & Modernization. In this role, you will be responsible for the preparation and follow-up of maintenance and modernization offers, as well as the administrative and commercial management of orders after their award by the client, whether they are service contracts or modernization projects.

What you will do #

Customer Management

• Identification of the operator of newly commissioned installations.
• Creation and updating of customer data in the CRM for the operators of the new installations (end customers).
• Management and updating of installed fleet data (change of operator, client, property manager, etc.).

Contract Management

• Preparation of maintenance contract offers and follow-up of client reminders.
• Creation and processing of contracts following validation by the client.
• Document management and archiving of signed contracts in the CRM.
• Administration of contracts throughout their entire life cycle (modifications, renewals, and terminations).

Modernization Order Management

• Preparation of modernization offers in collaboration with the Service Account Manager and the Service Project Manager.
• Follow-up of offers
• Creation of modernization orders in case of contract award.
• Verification of material availability and placement of the order with the Service Project Manager.

What we ask for #

• Commercial or technical-commercial training (e.g., Technical Sales Agent).
• Experience in the automatic doors sector is an asset.
• Experience in the use of CRM systems and proficiency in common IT tools.
• Strong organizational skills.
• Strong interpersonal skills and good communication skills with customers and internal interlocutors.
• Customer service orientation and ability to conduct commercial exchanges.
• Ability to manage several files simultaneously and to work effectively under pressure.
• Good command of German, both spoken and written.

What we offer #

• Attractive employment conditions accompanied by competitive benefits.
• Possibilities for partial teleworking.
• An innovative and exciting technological environment.
• The opportunity to join an international group with a family spirit.
• Support promoting personal and professional development.
• A collaborative working environment offering autonomy and responsibilities.

Why join dormakaba? #

We are at the heart of every place that matters.

From automatic doors to cloud-based access control, we are a world leader in access solutions for schools, banks, airports, hospitals, hotels, and many other sectors. We enable smooth movement within safe, secure, and sustainable places.

With more than 160 years of experience and driven by a culture of excellence and innovation, we offer exciting opportunities to evolve in an environment where you can have a real impact.

At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who define industry standards every day.

Work in an environment where you will make a difference - apply now!

dormakaba is an employer committed to inclusion and diversity. We treat all applications equally, regardless of ethnicity, skin color, religion, gender or sexual orientation, nationality, disability, or other characteristics protected by law, in order to guarantee equal opportunity.