ICT Supporter 80-100%

ICT Supporter 80-100% (M/W/D) Your tasks: First- and Second-level support for employees Receipt, analysis, and processing of support requests (telephone, e-mail, ticket system with external IT service provider) User and license management (Active Directory, Microsoft 365) Close cooperation with the external IT service provider Setup and management of workstations as well as IT hardware, mobile devices, and peripheral devices Support during the introduction of new hardware and software solutions Documentation of malfunctions, solutions, and IT processes Participation in IT projects Ensuring smooth IT operations Your profile: Completed training as Informatiker/in EFZ or comparable ICT training Career changer / with IT experience Experience in ICT support (First-/Second-level) Good knowledge of Microsoft Windows, Microsoft 365, Active Directory as well as network technologies Experience with ticket systems and IT service processes is an advantage Independent, structured, and solution-oriented way of working High service orientation as well as strong communication skills Very good German skills in speaking and writing; English and/or French skills are an advantage Our offer: 5 weeks vacation Contemporary remuneration Employer covers two thirds of the pension fund contributions Collegial, uncomplicated, and helpful team Flat hierarchies and short decision-making paths Free parking spaces Shopping discounts / canteen catering Ready to shape the future with us? Then we look forward to your complete application including salary expectations and indication of the desired workload Only direct applications are accepted for this posting. jpid123dee9jm jit0833jm jiy26jm