Client Service Representative

Company Description ## At Swissquote, we are ALL IN. All in to question the familiar. All in to build the bank that people truly want to use. All in to make financial services less boring and significantly more powerful. As Switzerland's leading digital bank, we employ over 1'400 employees in Europe, the Middle East and Asia and develop innovative financial solutions for more than one million customers worldwide. From trading and investments to daily banking, we offer a comprehensive digital financial offering. We work fast and develop solutions we are proud of. Get a look behind the scenes at *Humans of Swissquote* on Instagram. Our growth creates space - space to try new things, to take on responsibility and to develop personally. Whether you like to be in the spotlight or prefer to achieve great things in the background: at our company, both will find their place. We forgo a dress code, but not celebrating successes together. Whether big or small milestones - we take the time to appreciate them together. This is how we create a corporate culture in which people with different backgrounds, experiences and perspectives feel welcome. Are you ALL IN? Don't be shy, apply! Job Description ## Become part of our dedicated Customer Care team with over 70 employees in our modern Customer Care Center in Dübendorf. As a Client Service Representative, you are the first point of contact for our customers and contribute to a first-class customer experience in digital banking. With comprehensive onboarding and targeted training, we prepare you optimally for your tasks - regardless of whether you already have experience in banking or customer service. Your daily tasks include: • Telephone support for our customers as well as processing inquiries via our ticketing system. • Support with questions regarding our products, services and tools as well as with the use of our digital platforms and technical concerns. • Processing customer concerns in the ticketing system, in particular regarding account openings and closures, money and securities transfers, payment orders as well as other operational topics - including full documentation and timely processing. • Close cooperation with Business Operations, IT, Sales, Legal & Compliance, Marketing and Trading for the efficient resolution of customer concerns. • Identifying and reporting suspicious activities according to internal guidelines and processes. • Receiving customer orders for various financial instruments such as stocks, bonds, funds, warrants, structured products, options, futures, foreign exchange transactions and fiduciary investments after appropriate internal training. Qualifications ## • You have completed commercial training or a university degree and are interested in financial markets. Initial experience in the financial sector is an advantage, but not a requirement. • You are characterized by strong analytical thinking skills and an affinity for numbers. • You have a strong customer and service orientation and enjoy direct customer contact. • German is your native language. In addition, you have very good English skills. French and/or Italian skills are an advantage. • You work in a structured manner, set the right priorities even in a dynamic environment and maintain an overview. • You are flexible regarding your working hours and willing to work occasionally until 22:00.