Front Office Manager

Main tasks: • Operational leadership of the front office team • Ensuring a smooth check-in and check-out process, as well as the entire daily routine at the reception • Leadership, promotion, and development of the front office team • Active guest care as well as professional complaint management • Responsible for room assignments • Control of guest accounts and accounts receivable settlements • Control of availability and quotas on all sales channels • Assistance with the control of daily closings as well as voucher settlements • Collaboration as Duty Manager and ensuring quality standards throughout the entire hotel These qualities convince us: • Completed training in the hotel industry (hotel management school, hotel commercial training, or equivalent qualification) • Experience in upscale hospitality in a similar function • Strong communication skills with impeccable manners and a well-groomed appearance • Committed, assertive, reliable, team player, flexible, and resilient • Efficient and precise way of working with a good understanding of numbers • Stylish and fluent use of German and English, further languages an advantage We offer: – A dynamic, young team that enjoys the hotel industry – Workplace in the heart of Switzerland at Lake Lucerne – Varied activity in different guest segments – Diverse discounts and benefits within the Waldstätterhof family – Staff accommodation if possible and by arrangement