IT Supporter Cisco UCC

Today 3063 Ittigen IT Support • Permanent position Office Salary band 75'000 - 95'000 CHF 01 Future employer ## As an international IT service provider, our client supports companies from a wide variety of industries and thus offers solutions and services for contact centers worldwide. In your role as a Service Desk Engineer, you are in direct contact with customers and are responsible for processing customer inquiries. You work closely with the development and project teams. 02 Your task ## • 2nd-level support in the field of Cisco Collaboration technologies • Support for 1st-level support • Support request for 3rd-level support, when appropriate • Opening of problem cases for complex incidents according to the problem management process • Compliant reporting to customers, partners, and management • Participation in cross-functional and cross-departmental projects • Independent updating of documentation for daily support • In case of absences, organize deputy representation in coordination with the supervisor 03 Benefits ## • Participation in external further training • Bistro or canteen • Independent organization of daily business • Company vehicle • Flat hierarchies 04 Your profile ## • Completed training as an IT specialist and several years of professional experience in the area of customer service / Help Desk / Service Desk • Basic ITIL knowledge • High service orientation and professional handling of customers • Strong communication skills • Proficient in the use of Microsoft Office programs • Good German and English skills in spoken and written form (French skills an advantage) • Readiness for 24/7 deployment 05 Things to know ## Our values lie in honesty, openness, and self-criticism. We pass these values on and always provide tailor-made solutions oriented towards customers and candidates. Do not hesitate to face new challenges and send us your complete application documents as a PDF online. Our client looks forward to meeting you.