Front Office Agent (m/f/d) 80-100%

"We are successful because we do ordinary things in an extraordinary way"
(Ueli Prager, founder of Mövenpick)

Our vision: Every guest leaves the Mövenpick Hotel Zürich-Airport satisfied. Achieving greatness with small gestures. #wemakemoments

The Mövenpick Hotel Zürich Airport has 300 guest rooms and suites, 13 conference & banquet rooms as well as a fitness area and a Crew Hospitality Lounge. The gastronomy offering includes our Mövenpick Hotel Restaurant, the restaurant "le chalet" including summer terrace and the hotel bar.

With us, everyone is on a first-name basis. We maintain very open and transparent communication within the team. You have a lot of freedom and the opportunity to take on responsibility so that you can grow and develop yourself. What we expect from you is a friendly and warm appearance and actions that are always in the interest of the customer.

We are looking for a Front Office Agent (m/f/d) at a workload of 80-100% starting October 1st or by arrangement.

What can you achieve?

Preparation of daily arrivals and ensuring optimal room allocation
Review of guest information and traces regarding individual wishes and special requirements
Warm welcome of guests as well as professional check-in and check-out
Competent and personal care of guests during the entire stay
Ensuring friendly, smooth and courteous guest service
Up-to-date knowledge of daily activities and events in the hotel as well as offers and products
Responsible execution of cash management, foreign exchange transactions, night audit and billing upon departure
Receiving and processing reservations in the absence of the reservation department
Professional handling of guest complaints and solution-oriented processing of concerns
Processing of telephone and written inquiries, including reservations and passing on information

What should you bring?

Hard Skills:

Completed vocational training as Kaufmann/-frau HGT EFZ, Hotelfachmann/-frau EFZ or Hotel-Kommunikationsfachmann/-frau EFZ; alternatively at least three years of professional experience in a comparable position
Good MS Office skills as well as ideally experience with Opera Cloud
Good German and English skills at least at level B1 in speaking and writing - further language skills are an advantage

Soft Skills:

Strong communication skills, outgoing, open and confident in dealing with people
Team player, reliable and independent
Resilient and stress-resistant, even in hectic situations
High solution orientation and flexibility in dealing with new requirements
Strong service orientation and high commitment to guest satisfaction
Well-groomed appearance as well as a confident and professional demeanor
Trustworthy and responsible in dealing with confidential information
High flexibility, willingness to work shifts and quick adaptability to changing situations and requirements

What do we offer you?

Free employee parking
No flat-rate deduction for catering
50% in all F&B outlets in the Mövenpick Hotel Zürich-Airport for you and your family/friends
Heartist Card for discounts at Accor. (After successful completion of the probationary period)
Discounted overnight accommodation options within the Revo Hospitality Group and with the ALL Heartist Card
Access to the platform: Brands for Employees and Corporate Benefits of the Revo Hospitality Group
Free access to our fitness area.
6 weeks of vacation until the month in which the 20th year of age is reached, as well as from the 50th year of age
8 public holidays and one birthday Friday (instead of the 6 public holidays prescribed by the L-GAV)
Individual support for external further training. (After successful completion of the probationary period)
No room hour
Team events
Two additional weeks of maternity leave in addition to the mandatory 14 weeks

Contact

Do you feel like working with us? Then apply online today or send your application documents to the email address below.

We prefer complete applications with a cover letter, current CV and certificates.

We look forward to meeting you and are happy to answer any questions you may have.