Head of Department Social Services

Your tasks

• Overall responsibility for mandate fulfillment, personnel, quality, economic efficiency, and the further development of the social services
• Leadership and development of the team leaders as well as support with demanding leadership and personnel decisions
• Control of team mandates, case portfolios, capacities, resources, and quality goals
• Ensuring legally compliant, timely, and economical fulfillment of the service mandates
• Responsibility for budget, productivity, and the relevant operational key figures of the department
• Further development of service agreements, standards, processes, and internal control mechanisms
• Control of case, deadline, dossier, and audit quality across all teams
• Management of relationships with municipalities, cantonal bodies, authorities, and other partner organizations
• Coordination of complaints, escalations, and cases that are professionally, legally, or reputationally demanding
• Assessment of significant professional, legal, financial, and operational risks as well as timely escalation to the management or external specialist offices
• Responsibility for department-related evaluations, audits, and development projects
• Regular and transparent reporting on services, quality, personnel, risks, and improvement measures to the management
• Close cooperation with HR, Finance, Integration, as well as internal and external specialist and legal bodies
• Initiation and implementation of improvements in organization, digitalization, and cooperation
• Preparation of strategic personnel, contract, and budget decisions within the applicable competence and signature regulations

Your profile

• University degree in Social Work or an equivalent qualification
• Leadership training or business administration further education is an advantage
• Several years of leadership and management experience in a social service or a comparable organization
• Experience in leading managers as well as in the development of high-performance teams
• Profound knowledge of the Swiss social assistance and asylum systems as well as the relevant legal foundations
• Good knowledge in the areas of data protection, case management, quality assurance, and administrative procedures
• Proven experience in the control of service mandates, budgets, capacities, and key figures
• Experience in cooperation with municipalities, cantons, authorities, and other public clients
• Strong understanding of the connection between professional quality and economic service delivery
• Confident appearance as well as high negotiation, communication, and conflict management skills
• Ability to quickly assess complex situations, make clear decisions, and ensure their implementation
• Analytical, structured, and proactive way of working
• Committed leadership style with clear expectations and a good sense for people and organizations
• High resilience, integrity, and willingness to take responsibility
• Readiness for increased availability in critical situations

Why us?

• A responsible key position with direct cooperation with the management
• A broad leadership mandate with professional, personnel, and economic responsibility
• The opportunity to actively further develop the social services and its structures
• Experienced team leaders and specialized internal specialist departments as direct contact persons
• A versatile environment at the interface between social work, public mandate, and entrepreneurial control
• A socially relevant task with visible impact for clientele, municipalities, and cantons
• Short decision-making paths and space for independent action within clear competences

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