Receptionist 100%

As a receptionist, you are the face of our resort and shape the first impression of our guests with your appearance. You ensure with a friendly and efficient approach that all guests feel welcome and valued from the very first moment. A stay in our resort should feel like coming home for our guests. What you will do • Professional greeting and care of our guests: friendly reception, provision of information about the resort and its surroundings, processing of inquiries and complaints • Administration and organization: management of reservations and bookings, coordination with other departments, maintenance and updating of our guest database • Communication: professional and precise communication by phone, email, and in person, forwarding of messages and calls, support in creating and distributing information materials for guests • Financial tasks: processing of payments and invoices, cash management and invoicing, support in managing reservation accounts What you bring • Completed training in the hotel industry or comparable qualification • Professional experience in the reception / front desk area • Excellent communication skills in German and English are essential, additional foreign languages are an advantage • Friendly, well-groomed, and professional appearance • High service orientation and pleasure in dealing with people • Organizational talent and ability to handle multiple tasks simultaneously • Secure handling of MS Office and common hotel software systems • Responsible handling of sensitive data and information • Reliability, high sense of responsibility, and initiative • Flexibility and willingness to work shifts, including evenings, weekends, and holidays • Teamwork and positive attitude • Long-term commitment to the company, the team, and the work What we offer • Varied work in a family-friendly work environment and in a highly motivated team • Opportunities for professional development through internal learning platform • Development opportunities within the company • Permanent employment in a touristically attractive and centrally located resort • A high degree of independence and opportunity to co-create the resort offer • Performance-oriented remuneration and attractive discounts for vacation and F&B services (30%) in our own Hapimag Resorts Have we sparked your interest and do you feel addressed to strengthen our Hapimag family? Then we look forward to hearing from you and about your application!