Front Office Agent

As a Front Office Agent, you are often the first and last point of contact for our international guests. In this role, you combine genuine warmth with the precision of 5-star hospitality and make a stay with us an unforgettable experience. Your tasks: First impression: Warm check-in & check-out, professional rooming, and competent care of our guests during their entire stay. Service excellence: Active shared responsibility for smooth front office daily operations according to the high standards of "Leading Hotels of the World" (LHW). Coordination: Receipt and processing of reservations via Protel as well as reliable cash handling. Communication: Confident handling of guest inquiries and complaint management with tact. Foundation: Completed professional hotel training and (initial) professional experience at the front office of upscale hospitality. Languages: You are fluent in German and English. Further languages are a plus. IT skills: Confident handling of Opera Cloud and MS Office. Personality: A well-groomed appearance, a resilient nature, and genuine joy in the craft of service distinguish you.