Front Office Agent
- Employment type
- Full-time
- Location
- St. Moritz
- Company
- Kulm Hotel, Via Veglia 18, 7500 St. Moritz
- Languages
- German (fluent), English (fluent)
- First posted
As a Front Office Agent, you are often the first and last point of contact for our international guests. In this role, you combine genuine warmth with the precision of 5-star hospitality and make a stay with us an unforgettable experience.
Your tasks:
First impression: Warm check-in & check-out, professional rooming, and competent care of our guests during their entire stay.
Service excellence: Active shared responsibility for smooth front office daily operations according to the high standards of "Leading Hotels of the World" (LHW).
Coordination: Receipt and processing of reservations via Protel as well as reliable cash handling.
Communication: Confident handling of guest inquiries and complaint management with tact.
Foundation: Completed professional hotel training and (initial) professional experience at the front office of upscale hospitality.
Languages: You are fluent in German and English. Further languages are a plus.
IT skills: Confident handling of Opera Cloud and MS Office.
Personality: A well-groomed appearance, a resilient nature, and genuine joy in the craft of service distinguish you.
Automatically translated from the original.
Posted 7 weeks ago