IT Support Specialist 100% (m/w/d)

Today

8590 Romanshorn

IT Support

• Permanent position

Office

Salary range

75'000 - 95'000 CHF

01

Future Employer ##

The yellowshark AG is an established personnel service provider with a strong customer portfolio throughout German-speaking Switzerland. Our specialized consultants ensure the best possible match between talents and companies with high quality standards. Benefit from our broad network and exciting career opportunities with sustainable perspectives.

02

Your Task ##

• Receipt, processing, and documentation of support requests in 1st and 2nd level as well as coordination with the 3rd-level support of external partners
• Supporting employees with hardware and software problems including installation, configuration, and maintenance of clients, peripheral devices, and mobile hardware
• Carrying out hardware replacement and troubleshooting as well as monitoring system availability and performance (e.g., using monitoring tools)
• Management of user accounts (onboarding, offboarding, mutations) as well as maintenance and administration of the M365 tenant
• Participation in AI projects and accompanying specialist departments in the implementation of AI-supported automations
• Participation in IT projects with a focus on Microsoft technologies (M365, Entra ID, Windows)
• Creation and maintenance of technical documentation, instructions, and training materials

03

Benefits ##

• Participation in external further training
• Flat hierarchies
• Flexible working hour design
• Flexible annual and trust-based working hours
• Progressive employment conditions
• Days off for volunteer work

04

Your Profile ##

• Completed training in the field of informatics (EFZ-Informatiker/-in specialty platform development or ICT-Fachmann/-frau)
• Strong communication skills, patience, and enjoyment in dealing with users
• Service-oriented, independent, and structured way of working
• Professional experience in IT support or in a comparable function is an advantage
• Very good knowledge of Microsoft 365 (Exchange, Teams, Intune, SharePoint, Admin Center)
• Familiar with Microsoft Entra ID, Group Policy Management and ideally Windows Server administration
• Experience in the areas of Client Management, MDM, monitoring, and backup solutions is an advantage
• Very good German skills in speaking and writing and good English skills to support our international subsidiary

05

Things to know ##

Our approach is based on a holistic review of your documents, which is why we rely on the completeness of your dossier (CV with photo, certificates, diplomas). If suitable, we will attempt to examine your perspectives in more detail in an interview, in order to also be able to make further job offers.
Stand out, shine, and shape your success with us. Your future is our incentive!