Customer Care Advisor 80 % - 100 %

Company Description ##

Yuh - The most comprehensive finance app in Switzerland.

Yuh is the app for paying, saving, and investing. Since 2021, the company has been supporting you in managing your finances in this new era after traditional banking in a transparent, responsible, and completely free manner. Yuh is a development of Swissquote, the Swiss market leader in the field of digital banking. With a solid reputation and our innovative strength at the service of future-oriented people, Yuh has everything you need.

Become part of the Yuhniverse

Do you enjoy helping people and would you like to gain practical experience in the banking and fintech industry? Then this position is exactly right for you. As a customer service employee, you will support our team in being the most important interface between Yuh and our customers. Our customers use our app to manage their finances and investments, and you contribute to ensuring they have a smooth and positive experience while doing so.

You answer their questions, solve their problems, and accompany them on their financial journey, while gaining valuable insights into customer care in a modern Swiss banking environment.

Job Description ##

Become part of our dedicated Customer Care team with over 30 employees in our modern Customer Care Center in Dübendorf.

As a Client Service Representative, you are the first point of contact for our customers and contribute to a first-class customer experience in digital banking. With comprehensive onboarding and targeted training, we prepare you optimally for your tasks, regardless of whether you already bring experience in banking or customer service.

Your daily tasks include:

• Telephone customer support, particularly regarding account openings and closures, card and payment orders, as well as other operational topics - including full documentation.
• Support with questions regarding our products, services, and tools, as well as with the use of our digital platforms and technical concerns.
• Processing customer requests in the ticketing system.
• Close cooperation with Business Operations, IT, Sales, Legal & Compliance, and Marketing for the efficient resolution of customer requests.
• Recognizing and reporting suspicious activities according to internal guidelines and processes.

Qualifications ##

• You have a completed commercial apprenticeship or a university degree and are interested in banking and finance. Initial experience in the financial sector is an advantage, but not a requirement.
• You are characterized by strong analytical thinking skills and an affinity for numbers.
• You have a strong customer and service orientation and enjoy direct customer contact.
• German is your mother tongue. In addition, you have very good English skills. French and/or Italian skills are an advantage.
• You work in a structured manner, set the right priorities even in a dynamic environment, and maintain an overview.