Call Agent/in Multi-Industries (m/w/d)

Job description ### We are looking for a motivated and technically skilled Call Agent/in for one of our clients, who offers outstanding customer service with passion and enjoys solving problems effectively. In this role, you will significantly contribute to ensuring customer satisfaction by processing inquiries about the company's loyalty program, providing technical support, and maintaining high service standards. Take the opportunity to advance your career in the telecommunications industry and work in a supportive, dynamic environment. The start date is scheduled for Monday, July 20, 2026. The scope of the job is between 80 and 100 percent, with working days varying from Monday to Saturday. In particular, you will be responsible for communicating with inquiries regarding the loyalty program, being available to customers via the hotline, helpdesk, and various support channels, and ensuring professional processing of inquiries both by phone and email. You will forward relevant information to the relevant departments, process and document complaints, and always ensure compliance with internal service and quality standards. The basic requirements include fluent language skills in Swiss German. Good knowledge of French is also highly desirable, and English and Italian are an advantage. You have solid PC skills and experience with IT applications, as well as a good understanding of telecommunications systems. It is also important to have completed commercial vocational training and have at least one year of professional experience in an office after completing your training. Personally, you are characterized by high motivation, technical affinity, flexibility, and reliability. Your full availability is required for the two-week training, which will take place on four days on site in Zürich (with reimbursement of travel and meal expenses). Your daily routine includes professional and courteous customer care via various communication channels, efficient solution of technical problems, collaboration with internal teams to forward information, and processing and follow-up of open issues. In all of this, you ensure compliance with high quality standards in customer interaction. You can expect a responsible activity with a high degree of creative freedom at an innovative company. Look forward to a collegial working environment with flat hierarchies, a comprehensive two-day training on a full-time basis with full salary payment, and the opportunity to develop professionally in the telecommunications industry. Have we sparked your interest? Then apply now and take the next step in your career!