Operations Assistant Rinderberg Lodge (m/f/d)

Bergbahnen Destination Gstaad AG is one of the largest mountain railway companies in the Berner Oberland. In addition to the railway facilities and ski slopes, it operates its own mountain houses and employs around 420 staff in winter and 250 in summer. The experiential mountain summer is just as much a focus for the company as the enjoyable and diverse ski area. Immediately or by arrangement, we are looking for an Operations Assistant Rinderberg Lodge (m/f/d) Tasks: 1. Support of the operations management: • Assistance in the planning and implementation of operational strategies and processes • Participation in the coordination of daily operational processes, particularly in the areas of service, kitchen, and warehousing • Operational management of the accommodation area and/or the gastronomy depending on the profile 2. Personnel management: • Support in the recruitment, training, and motivation of staff • Creation and control of duty rosters • Support in the onboarding of new employees 3. Customer service: • Ensuring the high standard in guest care • Support in solving customer inquiries and complaints • Monitoring service quality and implementation of improvement measures 4. Accounting and cost control: • Support in monitoring the budget • Cost control also in payroll 5. Warehouse and inventory management: • Monitoring the ordering process of food, beverages, and other operational resources for all departments • Inventories and ensuring efficient goods storage • Co-responsibility for the avoidance of food waste, sustainable management 6. Events: • Support in the planning and implementation of events 7. Safety and hygiene standards: • Compliance with and control of hygiene regulations and standards. • Responsibility for the safety of guests and staff (fire protection, first aid, etc.) Requirements: • Completed training in the hotel industry or a Swiss hotel management school • Love for the Alps - our lodge is located at more than 1500m, reachable by car in summer • At least 3 years of professional experience in the hotel industry, ideally in a similar leadership position • Very good organizational skills and high resilience • Teamwork skills, empathy, and strong communication skills • German as a native language, good knowledge of English and French • Knowledge in the area of cost control and the L-GAV is an advantage • Confident handling of MS Office and common PMS, possibly "Mews" • Flexibility and willingness to work evenings, weekends, and public holidays We offer: • An exciting and fulfilling annual position • Predominantly day / continuous shifts • Friendly, active, and professional team • Modern employment and working conditions as well as social benefits • Work in one of the most beautiful landscapes of the Berner Oberland • Free employee parking, staff accommodation available for the first 6 months if required • Development opportunities within the company, also through subsidized further training We look forward to your application. Please send complete dossier via E-Mail.