Medical Assistant M/F in customer service 80%

• 30 July 2026 • 80% • Indefinite duration • Coppet Medical Assistant M/F in customer service 80% Coppet indefinite Part-time About us Unilabs is the largest provider of medical laboratory diagnostics for private physicians and hospitals in Switzerland and employs around 800 employees. Your tasks • Management of the telephone switchboard • Management of Customer Service email inboxes • Transmission of analysis results • Drafting and management of various correspondence • Handle complaints from practices, clinics, and hospitals • Advise doctors on pre-analytical protocols • Management of non-conformities and file modifications • Addition of analyses • Execution of various general tasks specific to the department What you bring Technical: • Scientific or medical training (laboratory technician diploma or medical assistant) • Good knowledge of common medical analyses, typical results, and pre/analytical protocols • In-depth knowledge of medical practice and hospital practices with a minimum of 5 years of experience • Being comfortable with IT tools and demonstrating speed • Good oral and written command of French • English and/or German would be an asset Personal: • Ease on the telephone and interpersonal skills • Excellent sense of customer service and listening • Autonomy and initiative, solidarity in teamwork • Stress resistance • Priority management • Rigor, care, and professionalism • Flexibility due to irregular hours What we offer you • An exciting and dynamic working environment with a lot of internationality • Assumption of responsibility and the development of your potential • A positive working atmosphere with partnership-based cooperation and an appreciative and recognizing company culture • Attractive fringe benefits as well as a 40h week and 5 weeks of vacation • Annual flat rate for your personal analyses and special prices for radiological consultation at the Unilabs Group