Store Manager – Bakery Tea-Room

At Paillasse 1993, we do much more than bread: we cultivate Swiss know-how, a family history, and a passion for quality.
Every day, our teams bring our shops to life by offering gourmet products, a warm welcome, and an authentic experience to our customers.
Our employees are at the heart of our success, and we move forward together with high standards, benevolence, team spirit, and a desire to undertake.

And you? Ready to join a recognized Swiss brand and add flavor to your future?

Join the Paillasse 1993 adventure!

Store Manager – Bakery/Tea-Room

Function: Store Manager – Bakery (M/F)
Location: Yverdon-Les-Bains / Lausanne
Contract: Indefinite term contract
Activity rate: 80%-100 %
Requirement: Cantonal Certificate of Competence (CCA) / establishment license in the canton of Vaud: strongly desired

Job Summary

As Store Manager, you are responsible for all operations of your point of sale: commercial management, operational management, team supervision, and customer satisfaction.
You ensure the smooth running of the store and actively contribute to its performance.

A day in the life of a Store Manager:

Sales & Service

• Welcome and advise customers, process payments, and manage special orders.
• Propose additional sales and manage loyalty accounts.
• Ensure the attractive presentation of products in displays and on shelves.
• Manage complaints and conflict situations with professionalism.

Operational Management

• Participate in the baking and plating of products, respecting quality standards.
• Prepare schedules according to the LTR and CCT, optimize resources, and supervise openings/closings.
• Manage stocks, supplier orders, receptions, and non-conformities.
• Ensure administrative and accounting follow-up: cash reports, inventories, cash funds, claim declarations.
• Coordinate maintenance interventions and ensure the upkeep of premises and equipment.
• Guarantee strict compliance with hygiene and food safety standards (HACCP) and follow HQS audits.

Commercial Management

• Maximize turnover and the store's operating result (EBITDA).
• Monitor sales objectives and implement actions to achieve them.
• Optimize merchandising, product presentation, displays, and POS materials.
• Analyze performance indicators via Power BI and adjust commercial actions.

Team Management

• Supervise, motivate, and develop the team.
• Participate in the recruitment and integration of new employees.
• Regularly evaluate performance and ensure individual follow-up.
• Maintain a positive and professional working climate.

Customer Relations

• Guarantee a warm welcome and irreproachable service.
• Manage complaints and conflict situations.
• Encourage loyalty and customer satisfaction.

Profile Sought

• Experience in a similar position and in a comparable environment (bakery, pastry, tea-room, catering, food retail).
• Good command of standard IT tools, notably Outlook and Excel. Knowledge of Power BI is an asset; otherwise, you are comfortable learning new IT tools.
• Ability to manage a point of sale and a team with autonomy and leadership.
• Sense of customer service and ability to create a positive environment in the shop.
• Knowledge of food hygiene standards (HACCP).
• Cantonal Certificate of Competence (CCA) / establishment license in the canton of Vaud: strongly desired
• Mandatory mastery of French.
• Hourly flexibility.
• Result orientation, autonomy, and rigor.

Ready to join Paillasse 1993 and manage a store? Apply now and contribute to our success!

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