Specialist Manager Factoring Customer Service (80-100 %)

Specialist Manager Factoring Customer Service (80-100 %) We are a dynamic and rapidly growing service company in the healthcare sector and offer innovative billing and collection services to doctors, dentists and other clients throughout Switzerland. In order to strengthen our Customer Service department, we are looking for a committed and competent person as Specialist Manager Factoring Customer Service, immediately or by arrangement. Your tasks * Responsible for factoring processes * Specialized contact person for internal and external questions related to factoring * As manager, participation in the daily activities of the Customer Service * Ensure coordination between our various partners such as IT service, practice software etc. * Processing of complex client, debtor and patient requests * Development of work instructions, process documentation and text templates * Management of internal and external training What you bring * You have a CFC as a commercial employee or an equivalent qualification * You benefit from several years of experience, ideally in healthcare, factoring or collection * You are a French native speaker with good to good knowledge of German (level B2) * Further training in project management, processes or customer experience is an asset * You are comfortable with IT and processes * You have high requirements in terms of quality, precision and reliability * You communicate with ease and demonstrate tact and diplomacy * You work in a structured and autonomous manner, while enjoying teamwork What we offer you * Great autonomy based on trust * Modern social benefits * The possibility to perform part of the work via teleworking * A motivated team and a working environment in which the client is at the center * A dynamic field of activity with attractive conditions and real perspectives * The possibility to profile yourself with your skills and abilities Interested in this position? We thank you for the interest you show in our company and we look forward to receiving your complete application file. Please send it exclusively by e-mail to Madame Imfeld at the address (applications submitted by placement agencies unfortunately cannot be taken into consideration). [Apply now](< >)mediserv SA - Rue Neuve 5 - 2502 Biel/Bienne Mme Hoàng Diêp Imfeld HR Manager [ ](< >) [ ](< >) j4id10455625jm j4it1044jm j4iy26jm