Social Worker HES

HES
Job Context
In the context of the retirement of the current head of the apiah Social Office, the association wishes to fill a social worker position called upon to ensure the continuity, quality, and development of the services offered to beneficiaries.
The apiah Social Office intervenes mainly in favor of personnel working or having worked in the member companies of the association, as well as, depending on the situations, with external persons or organizations falling within the scope of action of the apiah Foundation for Social Works. Its activity is part of an approach of support, guidance, counseling, and prevention, particularly regarding the financial, administrative, and social difficulties encountered by beneficiaries.
General Mission
The person holding the position ensures the social, administrative, and budgetary support of the beneficiaries of the apiah Social Office. They contribute to preventing the worsening of precarious situations, to stabilizing financial difficulties, to supporting debt reduction processes, and to reducing the impact of social or administrative problems on the professional lives of the persons concerned.
They carry out their mission with listening, rigor, confidentiality, and lack of judgment, ensuring the proposal of concrete, realistic, and adapted solutions for each situation. They also act as a reference interlocutor for beneficiaries, member companies, authorities, public offices, creditors, foundations, and relevant social or institutional partners.
Main Activities
Welcome, listen to, and orient beneficiaries who request the Social Office, by evaluating their personal, family, administrative, financial, and professional situations.
Provide individual consultations, in person, by telephone, or by any other appropriate means, within a confidential, benevolent, and structured framework.
Analyze situations of over-indebtedness, establish budgets, identify payment priorities, and propose adapted sanitization measures.
Accompany beneficiaries in the management of their current financial obligations, including rent, health insurance premiums, medical expenses, utility statements, training costs, nursery fees, tax debts, or other commitments.
Negotiate with creditors, debt collection offices, authorities, and relevant partners in order to seek payment arrangements, remissions, deferrals, or debt reduction solutions.
Prepare, follow up, and document budget management, debt reduction, financial aid, or administrative support files.
Prepare, control, and ensure the follow-up of billing related to services, mandates, or costs pertaining to the Social Office, in coordination with the secretariat and the persons responsible for accounting.
Ensure, when the situation justifies it, the complete or partial management of budgets entrusted to the Social Office, in compliance with internal rules, decisions made, and traceability obligations.
Accompany persons subject to wage garnishment, wage assignments, or other steps related to debt collection, in coordination with employers, competent offices, and beneficiaries.
Support beneficiaries in the understanding, filing, and processing of administrative, legal, social, tax, or financial documents.
Prepare and submit requests for financial aid to charitable associations, foundations, or other organizations capable of providing one-off support.
Ensure the role of relay or regional coordinator for scholarship requests or training aid, particularly when the Social Office intervenes as an intermediary within the framework of recognized systems.
Ensure the follow-up of external or specific mandates, particularly situations entrusted by authorities or partner organizations, when these mandates fall within the scope of activity of the Social Office.
Collaborate with member companies when they wish to orient an employee towards the Social Office, while strictly guaranteeing the confidentiality of the persons being supported.
Keep up to date the files, statistics, monitoring tables, and indicators necessary for the management of the Social Office activity.
Prepare the elements useful for activity reports, management reports, and presentations to the organs of the apiah or the apiah Foundation for Social Works.
Maintain and develop a collaboration network with social services, debt collection offices, adult protection authorities, social insurance, foundations, charitable associations, and other partners at the arc-horloger level.
Participate in the continuous improvement of the Social Office's practices, particularly regarding processes, documentation, beneficiary follow-up, and communication with partners.
Required Professional Skills
Training as a Social Worker HES or a title deemed equivalent.
Confirmed experience in social, budgetary, or administrative support for persons in difficulty.
Very good knowledge of the mechanisms of over-indebtedness, debt collection, garnishment, vital minimum, family budgets, and debt reduction processes.
Knowledge of social insurance, aid systems, public and private institutions, as well as the social network specific to the arc-horloger regions.
Ability to analyze complex situations, to identify priorities, and to propose realistic solutions.
Aptitude to negotiate with creditors, offices, authorities, insurance, foundations, or other partners.
Very good writing skills, particularly for the preparation of letters, reports, request