Front Office & Guest Relation (f/m/d)

Short & sweet

HUUS BÄREN 1602
Our charming 3-star superior hotel with 18 rooms offers a cozy atmosphere where our guests feel at home. The BÄRENSTOBE, our fine dining restaurant (45 seats), as well as the TAVERNE (35 seats) and the Lehnerstobe (45 seats) for events, invite you to culinary delights and special occasions.

HUUS LÖWEN 1878
In this elegant 4-star hotel with 24 rooms, we pamper our guests with traditional Swiss cuisine in the LÖWENSTOBE (50 seats) and create unforgettable experiences in the Löwensaal for events. The spacious outdoor area offers space for up to 80 guests and creates a perfect location for enjoyment.

HUUS QUELL
In 2025, we opened our luxurious 5-star superior hotel HUUS QUELL with 30 rooms and suites. Since then, our guests have enjoyed not only the unique RESTAURANT QUELL with its sharing concept, but also an impressive wellness and treatment area in the QUELL SPA on over 2,200 m² as well as the stylish BOTANICUM BAR.

Your Profile

• Ideally experience in Guest Relations, Front Office or in a comparable position in upscale hospitality
• Extensive universal knowledge, joy of innovation, knowledge of the region, tact in dealing with demanding guests and strong emotional intelligence characterize the Guest Relations Agent
• Organizational talent and ability to work in a service-oriented manner
• Flexible, decisive, resilient, discreet and empathetic
• Trustworthy and proficient in negotiation
• Confident in handling stressful situations
• Eloquent in German and English, both spoken & written, any further language is an advantage.
• Well-groomed appearance

Your Tasks

• Warm welcome and individual care of our national and international guests during their entire stay
• Ensuring a smooth process from arrival to departure
• Care for our VIP guests and ensuring a personal and attentive stay
• Proactive communication with guests before arrival (e.g., welcome letters, organization of amenities)
• Coordination with other departments (e.g., valet team, housekeeping, F&B outlets, etc.) to ensure a seamless guest experience
• Maintenance of guest data and preferences in the hotel software Shiji to ensure personalized service
• Check-in & Check-out of hotel guests - accompanying guests to their rooms upon arrival and performing the "rooming" process
• Trained in sales techniques and generating additional revenue by offering higher-value products or services.
• Processing credit cards, obtaining authorizations, is professional and transparent in handling cash and foreign currencies
• Entering restaurant reservations in Aleno
• Creating, checking and posting payments
• Handling complaints in current and future business with professionalism, empathy and solution orientation
• Close cooperation with Front Office, Reservation, Housekeeping, F&B and other departments
• Support in the organization and implementation of special occasions, guest wishes and individual arrangements

We offer

• Centrally live and work between Zürich and St. Gallen in the enchanting Appenzellerland
• Above-average compensation
• 50% discount in the Appenzeller Huus gastronomy
• Special prices for overnight stays in Hotellerie Suisse establishments
• Appenzeller employee card
• Contemporary team lounge with a wide range of food and drink and relaxation areas