Employee Customer Service B2C 40-60%

Employee Customer Service B2C 40-60% Swiss Sports AG is the largest ski producer in Switzerland. Our history began more than 90 years ago and since then our passion and our striving for perfection can be felt in every product. We have a strong business and export to over 40 countries. Customer Service B2C has established itself at Swiss Sports AG as an important department and plays a central role for customer satisfaction. As the first point of contact, our Customer Service team addresses customer concerns, advises customers in sales conversations, and coordinates inquiries across departments. As of 1. September 2026 or by arrangement, we are looking for a dedicated, helpful and team-oriented EMPLOYEE CUSTOMER SERVICE B2C 40-60% at our headquarters in Malters/LU. In this exciting role, you are the first point of contact for our national and international customers. What awaits you: You process customer inquiries via various channels (telephone, e-mail, online chat) and competently support our customers with their concerns You ensure a smooth process in Customer Service and work closely with internal departments in the process You actively contribute to high customer satisfaction and continuously develop our service quality further You additionally support the Retail Operations Team with administrative tasks and in daily business You actively contribute to high customer satisfaction and continuously develop our service quality furtherYou additionally support the Retail Operations Team with administrative tasks and in daily business What you bring with you: You have completed basic training in the commercial sector or in retail You communicate with style in German and French and have good English skills in speaking and writing. Italian skills are an advantage You love daily contact with customers and convince with your service-oriented manner as well as good manners You are enthusiastic about winter sports, especially skiing You bring a flair for sales and consulting You have a quick grasp, recognize customer needs and process concerns independently and efficiently You are helpful, proactive and like to work in a team You bring good MS-Office skills Are you motivated and want to shape the future of winter sports together with us? Then we look forward to your complete application documents. jpid1e2e102jm jit0729jm jiy26jm