Employee: Service Center (w/m/d)

• 24 June 2026 • 80 - 100% • Indefinite duration • Suurstoffi 16, 6343 Rotkreuz • Log in to see the salary estimate from jobup.ch Employee: Service Center (w/m/d) # Workload: 80% - 100% / Work location: Rotkreuz ## What is important to you in your work? Co-design? Self-fulfillment? Meaning? Balance? Challenge? You get all that at Mobility. Because with us, it's not work, but: MORK - more than just work. As a pioneer in car sharing, we have experience with "changing the world". Do you want to help shape the transport revolution in Switzerland and Mobility's path? Then apply for this versatile field of work, where you can support our customers with advice and assistance and strengthen Mobility with your drive. Your tasks ### • You will look after our customers by phone in German, French, and English and competently support them with all inquiries regarding reservations, vehicle usage, products, and services • You will process customer inquiries regarding our diverse product portfolio, provide competent information, and find solution-oriented answers - from questions about vehicle usage to invoices to other administrative topics • In our Value-Stream organization, you are part of an interdisciplinary team and, together with product managers, developers, analysts, and other specialists, actively shape the further development of our processes and customer experience What you bring ### • You have a commercial training or training as a customer dialogue specialist and experience in telephone customer service • Your native language is German or French, and you have very good oral skills in the other language. English language skills at level B2 round out your profile; Italian is an advantage • You are enthusiastic about telephone customer contact, convincing with your pronounced customer orientation and quick grasp - and are willing to work flexibly in shift operation from Monday to Friday between 08:00 and 20:00. Note: Depending on your experience and strengths, the focus of the role is either more on consulting and selling our products or on supporting reservations and service requests. Together, we will find the right focus for your profile. "I look forward to communicative collaboration with you as my counterpart, where we can exchange ideas and support each other. The customer enthusiasm will be palpable for all as our DNA." Jeannette Bossart, 24h service center We offer ### Participation in public transport travel costs, assumption of mobile phone subscription, use of car sharing at favorable prices Contribute to a sustainable and meaningful business vision and actively bring in your own ideas 5 weeks of vacation, up to 16 paid public holidays, 16 weeks of maternity and up to 4 weeks of paternity leave, as well as excellent social insurance benefits Flexwork: independent design of working hours and location, 40-hour week with a 100% workload - corresponding compatibility of family and career, also thanks to part-time work Mobility as an employer Shaped by appreciation and respect - that's Mobility as an employer. Our employees are our core competence, which we actively challenge and promote. We have high demands and support individuals with targeted measures so that daily challenges can be handled independently and with commitment. The unique corporate culture also contributes to the fact that employees perform their work with joy. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.   Excited and curious for more? If you have questions, I'll be happy to help. Jeannette Bossart Platform Team Customer Service