Customer Service Specialist

Customer Service Specialist (d/m/w) Aerolite was founded in 1995 and holds a leading position on the world market for high-quality and functional medical interior fittings for aircraft. Aerolite's success is based on the development and manufacture of lightweight, sophisticated, and customized interior solution for medical missions. This is done with high advisory competence and in close cooperation with its civil and military customers. Today, over 100 employees in Switzerland and the United States implement customer needs for customized interior solutions and corresponding service. The company holds approvals from the EASA and quality management certifications. To further expand our leading position, we are looking for you! Your tasks Regular support of existing customers Processing of general customer inquiries after delivery Processing of spare part, repair, and service inquiries Maintaining the spare parts catalog Maintaining and evaluating customer surveys; developing suggestions for improvement Participation in the AOG standby service (24/7/365) Your profile Completed technical vocational training At least 5 years of experience in the aviation sector; preferably in the area of maintenance or customer service Very good German and English skills in speaking and writing, Italian and Spanish skills are an advantage Strong customer orientation and negotiation skills; professional appearance Flexible, resilient personality with an independent, efficient, and precise way of working Good IT skills (MS Office; CRM; ERP) Your future An interesting working environment in the fascinating world of aviation awaits you with us. With your cooperation, you provide national and international rescue organizations with a variety of opportunities to save and maintain lives. Do you feel addressed? If you are interested in continuing your professional career in this exciting environment, we should get to know each other. Ms. Ouwehand, Head of HR, looks forward to your complete application documents. jpid4369e1bjm jit0625jm jiy26jm