Head of Customer Service

Head of Customer Service We are an established family business in the sanitary, heating, and ventilation sector with high standards for quality, reliability, and customer satisfaction. We fulfill all customer wishes from planning, execution, and repair to maintenance service. To strengthen our team, we are looking for a committed leader as Head of Customer Service (m/f/d) who will further develop our service area organizationally, professionally, and strategically. Tasks - Leadership and Organization Professional leadership of the customer service team Steering and optimization of daily service and customer service processes Ensuring efficient deployment and appointment planning for service technicians Promoting a customer-oriented service culture Organization and planning of maintenance Tasks - Customer Care Contact person for demanding customer concerns Ensuring high customer satisfaction and service quality Building and maintaining long-term customer relationships Professional communication with private, commercial, and administrative customers Offer and order processing Monitoring of service orders regarding quality, deadlines, and profitability Your Profile - Professional Qualifications Completed technical vocational training in the field of sanitary or heating Several years of professional experience in the field of sanitary or heating Experience in a leadership function is an advantage Good knowledge in deployment planning and customer care Confident handling of ERP, CRM, and MS Office applications Confident handling of legal and contractual issues in customer service Your Profile - Personal Competencies Strong customer and service orientation Leadership competence as well as the ability to motivate and further develop employees Organizational talent and structured way of working Strong communication skills and confident appearance High initiative, sense of responsibility, and solution orientation Resilience and decisiveness even in demanding situations What we offer A responsible leadership position with creative freedom A motivated, well-coordinated, helpful, and collegial team Modern work equipment and efficient digital processes Attractive and performance-related compensation Individual further training and development opportunities Short decision-making paths, flat hierarchies, and an open corporate culture Long-term perspectives in a successful and future-oriented company Flexible working hours according to operational possibilities Interested? Then we look forward to receiving your complete application documents! Become part of our team and shape excellent customer service in the field of sanitary and heating together with us! jpid4c7c6f4jm jit0626jm jiy26jm