Level 1 Customer Support Technician (M/F) at 100% - CDD

• 01 September 2026
• 100%
• Temporary
• English (Intermediate), French (Native language)
• Avenue des Sciences 2, 1400 Yverdon-les-Bains
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About Wifx ##

Wifx, Internet, VoIP and Datacenter operator, an innovative company located in the Yverdon-les-Bains technology park, is looking for motivated talent to join its team.

Level 1 Customer Support Technician (M/F) at 100% - CDD for a duration of 6 months

Your mission ##

You will be the first point of contact for our users. Your role will be crucial to guarantee the best customer experience by providing quality technical support and ensuring efficient management of requests.

Your responsibilities ##

• Ensure professional and appropriate telephone reception
• Analyze and process requests from customers and partners with efficiency
• Configure and troubleshoot our VoIP solutions and network devices

Network: Connectivity control, router management, preparation and shipment of hardware

VoIP: Management of answering machines, call forwarding, extensions, etc.

• Escalate complex requests to higher support levels
• Ensure rigorous follow-up of tickets and technical requests
• Contribute to the continuous improvement of our support processes

Required profile ##

• CFC in computer science or equivalent training
• Experience in technical customer support, ideally in the telecommunications field
• Knowledge of Mikrotik, Zyxel, FRITZ!Box, Yealink, Gigaset equipment: an asset
• Familiarity with VoIP tools (FreePBX, VitalPBX, 3CX) and ticketing systems
• Excellent communication and listening skills
• Strong sense of organization and efficient management of priorities
• Mastery of French and technical English
• Knowledge of German (a plus)
• Residence near Yverdon-les-Bains

We offer you ##

• A fixed-term contract (CDD) in a rapidly expanding company
• A stimulating work environment within a team of about fifteen employees
• The possibility to contribute to the evolution of an innovative company in the telecommunications field

Start date: immediately

If you are interested in this position and possess the required skills, please submit your complete application (cover letter, CV, work certificates, diplomas and references).