Customer Service Advisor Automotive

• Permanent position • 8000 Zürich • posted 2 weeks ago You are not just a customer service advisor. You are the voice of the garage. Between the workshop and the customer, you are the one who creates trust, solves problems, and ensures that a workshop visit becomes a good feeling. You recognize what the customer really needs - even before they can explain it precisely themselves. For an established garage business with brand representation in Zürich, we are not looking for an -order processor-. We are looking for a real host with gasoline in their blood. Customer Service Advisor Region Zürich| Start immediately or by arrangement Your mission You are the first point of contact for customers - by telephone, in person, and sometimes also emotionally just before a holiday trip with a glowing engine light. You coordinate, organize, calm, explain, and sell with honest conviction. In short: You hold the place together.   What you move daily • Reception and care of customers with professionalism and personality • Creation of offers, work orders, and invoices • Coordination between workshop, sales, and customer • Processing of warranty and goodwill cases • Ensuring high quality and service standards • Active support of the aftersales area • Sale of additional services with tact rather than pressure   What you bring • Training as Automobilfachmann EFZ, Automobilmechatroniker EFZ, or Customer Service Advisor • Several years of experience as a Customer Service Advisor • Enjoyment of customer contact and a confident appearance • Organizational talent and overview - even when it gets hectic • Entrepreneurial thinking and sales flair • Team spirit, humor, and a healthy portion of initiative   What awaits you • Modern and professionally managed garage business • Regulated working hours • Contemporary infrastructure and strong brands • A team that works together instead of against each other • Independence and trust instead of micromanagement • Further training opportunities with perspective • 5 weeks holiday + 13th month salary And now honestly: A good customer service advisor is harder to find today than an honest mileage reading on a 15-year-old used vehicle. That's why we are not looking for just any CV. We are looking for personality. Send us your documents - or just call. We will notice after 5 minutes if it fits.   Audi, BMW, Mercedes-Benz, Opel, Porsche, Volkswagen, VW Nutzfahrzeuge, Cupra, ?koda, Seat, Citroën, Dacia, DS Automobiles, Peugeot, Renault, Abarth, Alfa Romeo, Fiat, Maserati, Aston Martin, Bentley, Jaguar, Land Rover, Mini, Rolls-Royce, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Jeep, RAM, Tesla, Honda, Lexus, Mazda, Mitsubishi, Nissan, Subaru, Suzuki, Toyota, Hyundai, Kia, BYD, MG, Aiways, Nio, Xpeng, Seres, Kyburz, Microlino