Head of Front Office

Are you guest-oriented and communicative? Do you bring commitment and passion for the hotel industry? Then we should definitely get to know each other. Your profile: • Experience in this or a similar position/completed commercial apprenticeship at reception • Higher vocational school or similar further education • Experience as a leader • Very good know-how in reception • Very good MS Office skills • Business fluent German and English skills, French skills are an advantage • Experience in sales and consulting for seminar & banquet as well as wedding events • High quality awareness • Well-groomed appearance, professional manners and friendly demeanor • Host with passion, team player and creative, motivator Your tasks: • Leadership and training of the reception staff and apprentices in the Front Office area • Creating the work schedule of the reception staff • Co-responsible for the training/supervision of apprentices in the Front Office area • Covering reception duties • Co-responsible for professional and service-oriented care of guests, seminars and banquets • Overview of individual, travel agency and group bookings • Contingent management • In cooperation with the Seminar/Banquet Coordinator, responsible for the optimal occupancy of the event rooms • General correspondence control • Overview and control of accounts receivable management • Maintenance of the Front Office reservation system, including maintenance of guest files as well as various booking platforms • Co-responsibility in offer design • Responsible for the regular updating of work documents at the reception You can expect: • Small, young and motivated team, familiar environment • A historic hotel in a fairy-tale location as a place of work • Friendly and respectful working atmosphere, flat hierarchies • Trustful cooperation with long-term perspective and further training opportunities • Diverse employee benefits such as free parking, special conditions for Family & Friends, anniversary gift, employee outings, special conditions at SHH as well as discounted catering options • Accommodation options available