Bicycle Mechanic / Service Technician 80%-100% - Spreitenbach

Moving People Through The Wonders Of Sport Bicycle Mechanic / Service Technician (m/f/d) 80%-100% - Spreitenbach Tasks Become part of an adventure that is constantly growing Decathlon in Switzerland is a success story that began in 2017 in Neuchâtel. Since then, we have opened approximately ten stores annually and today we have 50 points of sale. And we don't plan on stopping here! Our expansion continues, especially in German-speaking Switzerland, and offers career opportunities nationwide. And now to your job: Are you looking for a job where you don't just stand behind a workbench and tighten screws? Do you want to make decisions and be in direct contact with athletes? Do you dream of combining your technical expertise with real customer service? Then this position is exactly right for you. For our Flagship Store in Spreitenbach, we are looking for motivated bicycle mechanics (m/f/d) to flexibly support our team at a workload of 80% - 100%. Your workshop is your own business: At Decathlon, we like to give our teammates responsibility. You don't just carry out repairs: You must anticipate periods of high workload, manage and guarantee the accuracy of your spare parts stock, and keep an eye on your performance indicators (growth, repair rate, customer satisfaction). You are the link between technology and people: The customers are the center of attention. Whether it is about providing a precise diagnosis, offering the right service selection (Second Life, maintenance), or simply reassuring athletes regarding their equipment - you are on site. Your technical expertise is only worth something if it is shared with a smile. You give trust and get it back: Do you have an idea to improve the efficiency of the workshop or shorten our processing times? You have the right to try things out, make mistakes, and learn from them. One grows by taking initiative. Furthermore, this position is an excellent springboard: If you are ambitious, numerous development opportunities await you (workshop management, regional technician...). This job is NOT for you if... You ONLY want to repair bicycles (with us, a workshop is versatile: skis, fitness, flock printing/personalization, etc., even if bicycles make up the majority of our repairs). You are ONLY interested in pure technology and find customer contact boring. You like "top-down" structures and wait for others to make decisions for you. You are not willing to work on Saturdays (because that is the time when customers need us most). What does a bicycle mechanic do? Your mission is two-pronged: ensuring the flawless quality of your technical services while simultaneously guaranteeing an exceptional customer experience. In everyday life, your tasks are divided into two main areas: 1. Diagnosis and customer relationship: Greet customers, listen to their needs, and provide a reliable and precise diagnosis. Apply the standards of workshop reception and follow the diagnostic procedures. Sell our products and services (physical and digital) and systematically offer the right selection of circular economy services. Suggest a cost estimate and a deadline tailored to the needs of the athletes. Handle the payment and the handover of the material including care tips. Your success indicators (KPIs): % of correct diagnoses, % share of local order intake (PEC), growth in the number of interventions (PEC), paid average basket value. 2. Technical and operational services: Perform repair, maintenance, and repair work according to Decathlon safety standards. Ensure the personalization of products (flock printing, engraving...). Guarantee the accuracy of your spare parts stock and order missing items. Pay attention to a safe, clean, and protected working environment. Your success indicators (KPIs): repair rate, local processing time, inventory accuracy, workshop efficiency, GMV growth in personalization and awards, NPS (Net Promoter Score) personalization. Profile What we expect from you: You have a technical education (e.g., EFZ) and demonstrable experience in mechanics (ideally in the two-wheeler sector; ski/fitness is a big plus). You are a truly sports-enthusiastic and active person. You are solution-oriented: In the event of a mechanical problem or dissatisfied customers, you always find a way to resolve things. You are organized, thorough, and know how to handle stressful situations with emotional intelligence. You have perfect German skills. Good English/French skills are a big plus. What we offer you: Salary and bonus: We offer you a fixed monthly gross salary between 4,300 CHF and 5,600 CHF, which is paid in 13 monthly salaries. In addition, there is a monthly bonus (up to 10% of your gross salary), which is directly linked to the collective performance of the store. Not to be forgotten is the annual profit sharing: It is not guaranteed, but we give everything throughout the year to achieve it! Employee shares: Once a year, you can become a shareholder of the company. This is an excellent investment: The value of the share has never been negative since Decathlon was founded 50 years ago! Vacation: Because recovery is part of performance, you benefit from 5 weeks of paid vacation per year. Passion for sport: We fully support your sporting activity! Benefit from a 25% discount on your Decathlon purchases (and even an additional 25% discount if you purchase a soft mobility product for your work)