Career change Customer Assistant for frequency measurement

Move Switzerland with us.

Career change Customer Assistant for frequency measurement

Brig

01.03.2027

50%

104067

This is what you can look forward to.

As a Customer Assistant for frequency measurement, you will be in direct contact with our passengers and determine their travel behavior. A varied, four-month paid part-time training (50%) awaits you, in which you will be trained in theory and practice. Our training locations are Bern or Olten. After successful completion of the final exam, you will work nationwide in shift operation as a Customer Assistant at a part-time workload (50%), whereby the shifts always begin and end at the same training location. The Customer Assistance career path offers you interesting development opportunities such as the four-month training to become a Customer Assistant for ticket inspection or the eight-month training to become a Customer Assistant. As a Customer Assistant for frequency measurement, you contribute to our great goal: enthusiastic customers.

You see irregular working hours and shift work as an advantage, as you can enjoy your free time while others are working. Night and weekend work is additionally compensated with us, for example with an hourly wage supplement of 16 Franken for Sunday work. For night assignments, you receive time supplements of 10 to 30%, which allows you more free time.

Benefits such as a free GA, discounted travel abroad -- also for the family -- can be found on our website under Benefits. (https://company.sbb.ch/de/jobs-karriere/arbeiten-bei-der-sbb/benefits.html)

Learn more about the profession (https://company.sbb.ch/de/jobs-karriere/berufswelten/bahnberufe/kundenbegleiter-in-frequenzerfassung.html) in the recorded information event (https://company.sbb.ch/de/jobs-karriere/berufswelten/bahnberufe/kundenbegleiter-in-frequenzerfassung.html#informationsveranstaltungen).

This is what you can move.

• As a Customer Assistant for frequency measurement, you are in direct contact with our customers and accompany them on their journey. You interview our passengers about their travel route and their tickets to determine travel behavior.
• You record the collected data in an electronic device.
• You inform the customers about their journey, ensure travel comfort, and direct customer flows.
• In a very varied professional everyday life, you move Switzerland with team colleagues newly assigned daily.
• Thanks to the precisely timed duty roster, you can finish work on time and without further tasks or emails for your well-deserved evening off.

This is what you bring with you.

• You are communicative, open-minded, and your friendly interaction with people as well as your strong customer orientation characterize you. With your very good communication and conflict skills, you contribute decisively to a positive customer experience.
• We rely on cooperation and team spirit to master the sometimes physically demanding tasks.
• You have a flair for numbers, quick comprehension, as well as a strong sense of responsibility. You work efficiently and accurately, master digital work tools, and are ready to work in shift operation.
• You have completed an apprenticeship (at least two years) or Matura. Your motivation is more important to us than the industry you come from.
• You have very good German skills (level C1) and can already communicate in French. You also bring the willingness to acquire a language diploma in French (level A2) within two years.
• In the application process, we will require a current criminal record extract and debt enforcement register extract (not older than 3 months) from you. The document can be ordered upon invitation to the personal meeting.

Your salary and your benefits.

The classification during the second training is based on the function and age. More about the specific salary for this role can be found under Career change (https://company.sbb.ch/de/jobs-karriere/einsteigen-bei-der-sbb/quereinstieg.html).

This is how the start succeeds.

That you want to move Switzerland with us is the greatest motivation for us. Therefore, we dispense with a cover letter for this position. If you would still like to tell us your motivation, you still have the opportunity to do so in our application tool.

Doing great things is easier with "du". That begins with your application.

We do not accept dossiers from personnel agencies for this position.

About the position

Francisco Fedele
Telephone +41 51 281 10 11