Technician / Supporter Consumer Electronics & IT, Network &

You love technology and have a sense for great customer service? You work with direct customer contact and combine support, diagnosis, and administrative tasks. In doing so, you use your technical know-how in daily exchange with our French-speaking clientele as well as internal and external partners. You operate within a wide product range and actively contribute to ensuring high service quality -- on-site in a technical environment. Technician / Supporter (2nd Level) Consumer Electronics (FR) & IT, Network & What awaits you Processing of technical support requests via telephone, e-mail and at the technical counter in French Providing information on repair status as well as opening and documenting repair cases (RMA) Carrying out error diagnoses on devices, components and systems Testing and preparing devices for further processing at service centers Regular exchange with suppliers, manufacturers and external service centers Ensuring solution-oriented and high customer service in the after-sales area Administrative activities to comply with internal and external Service Level Agreements (SLA) Monitoring and controlling of the RMA processes incl. compliance with lead times Supporting the team in daily support operations as well as deputy as required What you bring with you Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment Very good French and German skills; other languages an advantage Initial experience in technical support or customer service Comprehensive knowledge and flair in the areas of IT, network technology or consumer electronics and electrical Structured and solution-oriented way of working with quick comprehension You have sound knowledge of the operating systems of Microsoft (Windows), Apple and Google (Android) You are strongly customer- and solution-oriented, recognize needs precisely and implement them successfully thanks to empathy and communication strength Are you interested or do you have further questions? Eveline Icobas is happy to assist you with questions. Write e-mail (< >) The easiest way to reach us is via our application tool -- there you can upload your documents safely and quickly. About us <<Together we shape the retail of tomorrow>> Brack.Alltron employs around 1300 employees and generates over one billion in turnover. The company exists because one person had the courage to find new ways and to walk them. Our success story shows that through every individual, something big is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, encourage and challenge each other and have joy in what we do every day. jpide0ab041jm jpit0729jm jpiy26jm