Support Operator with Technical Responsibility

Looking for an exciting challenge? To strengthen our team, we are looking for you immediately or by arrangement as a Support Operator with technical responsibility. You will ensure stable and efficient support operations, coordinate support assignments, and actively participate in 1st- and 2nd-level support. At the same time, you will be the technical point of contact for our System Engineers and continuously develop our support processes.

Your tasks

• Technical responsibility for stable and customer-oriented support operations (Service Center)
• Creation, organization, and management of the periodic support plan
• Active, independent processing of customer inquiries in 1st- and 2nd-level support (hardware, software, network, Microsoft 365, Windows Client/Server).
• Triage, prioritization, and coordination of ticket processing together with our dispatcher
• Technical support for our System Engineers during more complex malfunctions
• Monitoring and further development of support quality, workflows, and knowledge base

What you bring with you

• Completed training in the field of informatics or comparable qualification
• Several years of sound experience in ICT support and troubleshooting
• Very good knowledge of Microsoft 365, Windows Client/Server, and network basics
• Experience with ticketing and ITSM platforms
• Ability to triage and prioritize incidents according to urgency and business impact; basic ITIL knowledge is an advantage
• Initiative and the ability to provide technical guidance and support to colleagues
• High customer and service orientation as well as strong communication skills
• Independent, structured way of working as well as high resilience and flexibility
• Very good German skills in speaking and writing

What awaits you

• A key function with a lot of technical responsibility and creative freedom
• Active participation in support instead of a pure coordination function
• Close cooperation with our System Engineers and all specialist departments
• Modern tools, flat hierarchies, and short decision-making paths
• Individual development and further training opportunities

Our benefits

• 25 + 3 days paid absence (vacation & public holidays)
• Home office possibility by arrangement
• Company car or expense reimbursement for private cars
• Free parking, participation in public transport costs (SBB Half-Fare)
• Coffee, mineral water, as well as free work and sports clothing
• Attractive company events, top KTG insurance and more

Become part of our team now. We look forward to your application!
Questions? Feel free to contact us.

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