Client Service Manager - Customer Care, Inside Sales

Client Service Manager - Customer Care, Inside Sales About YEPP Logistics Ltd. We are a versatile and dynamic company in the fields of event & promotions logistics, fulfillment & eCommerce with locations in the Zurich and Lausanne area. With our know-how, we offer our national and international customers complete solutions for events, exhibitions, trade promotions, product launches, fulfillment as well as eCommerce. We are looking for a Client Service Manager - Customer Care, Inside Sales starting immediately or by arrangement. YOUR MAIN TASKS Customer Care Active & efficient customer care of Key Accounts in German and English Independent planning and implementation of customer projects Order Management Processing of order management from A-Z in the ordering and warehouse management tool Briefings, controlling and post-processing of orders Management of the customer article master data Preparation of offers, preparing and checking invoices Project and Quality Management Quality assurance and further development of processes Ensuring and documenting process workflows Interface responsibility with Head of Sales & Business Development as well as Logistics and Warehouse Managers WHAT YOU BRING High service awareness, resilience and flexibility Passion for customer care Independent, punctual and reliable working style Strong communication skills, confident and winning appearance Structured, organized and precise way of working Team-oriented thinking and acting Leadership experience is an advantage YOUR PROFESSIONAL EXPERIENCE Completed training in the commercial field or studies with practical experience Experience in the event, logistics, tourism sector or inside sales Very good language skills in German and English, French is a plus Very good IT skills (Word, Excel, PowerPoint, Outlook) WHAT AWAITS YOU WITH US Young company with an open feedback culture and trust Demanding tasks and short decision-making paths Personal responsibility and space for your ideas Professional and personal development is actively promoted Collegial team with joint activities Modern working environment with a shared kitchen and attractive break areas (basketball hoop on the roof terrace, ping pong table & table football) Sustainability is lived daily with us Support for travel by public transport or parking possibilities jpid8e04971jm jit0831jm jiy26jm