Deputy Head of Labor Integration Coordination Centers, 80 - 100 %

Empowering people. Creating perspectives. Shaping professional integration.

In Bern, actifutura gmbh is launching the professional integration program «BINplus» as of 1 January 2027. On behalf of the Office for Unemployment Insurance (AVA), we already support job seekers individually, practically, and appreciatively on their way back into the primary labor market in Interlaken and Thun.

For our new team in Bern, we are looking for a committed, digitally savvy, and entrepreneurially thinking personality as

Deputy Head of Labor Integration Coordination Centers, 80 - 100 %

In this role, you will take on much more than classic administrative and coordination tasks. You think across locations, digitally, and in networks, recognize connections between processes, data, and systems, and work together with the Head of Coordination Centers to help further develop our administrative processes in an efficient, reliable, and future-oriented manner.

Your tasks:

• Core administrative processes: You ensure attendance controls, create and submit AMM certificates to the unemployment funds, and process further administrative processes within the framework of the service mandates.
• Quality management: You participate in quality assurance, the further development of processes, as well as in the documentation and implementation of QM specifications.
• Interfaces: You work closely with service managers, specialists, quality management, administration, and management and ensure a smooth flow of information.
• Procurement and cash book: You coordinate purchasing, monitor the stocks of vending machine, office, and training materials, and maintain the internal cash book reliably and traceably.
• Annual places: You coordinate registrations, entries, and capacities and ensure efficient and forward-looking capacity planning.
• Reception and communication: You take on tasks at the reception, in the telephone exchange, and in general administration and are a competent contact person for participants, RAV personnel consultants, and other stakeholders.
• Deputy management and responsibility: You support the Head of Coordination Centers in administrative, organizational, coordinative, and conceptual matters at the Bern, Thun, and Interlaken locations and take over the deputy role in her absence.
• Employees: You support the management and information of the employees of the coordination centers and work together with the Head of Coordination Centers to ensure uniform, efficient, and reliable workflows across all locations.
• Digital systems and data: You ensure the reliable use and coordination of various digital systems – in particular Isyflow, capacity management, attendance control, and reporting. In doing so, you pay attention to high data quality, support employees in the application, and participate in the further development of the systems and reporting.

You possess:

• Vocational or educational qualification at least at secondary level II as well as several years of professional experience in a demanding administrative, coordinative, or comparable function.
• The ability to think strategically, analytically, and in networks, and to derive concrete improvements from data, processes, and organizational contexts.
• A quick grasp and the ability to independently familiarize yourself with new software solutions, digital tools, and complex processes.
• Strong organizational talent as well as the ability to maintain an overview of processes, deadlines, data, and responsibilities even with numerous parallel tasks.
• Strong IT affinity and a very good understanding of digital contexts – Very good and in-depth knowledge of the Microsoft Office/Microsoft 365 suite. Ideally experience with case management software, databases, reporting or planning systems and/or in a labor integration coordination center.
• Entrepreneurial thinking and action, initiative, and the ambition not just to process tasks, but to actively contribute to the further development of the organization.
• Leadership competence or initial leadership experience, or the willingness and potential to take on leadership responsibility.
• A confident appearance as well as an independent, structured, solution-oriented, and service-oriented way of working.
• Strong teamwork and communication skills and enjoyment in working with different internal j4id10397406a j4it0938a j4iy26a