Service Desk Employee 100% [Ref:2790]

Service Desk Employee (a) 100% [Ref:2790]
Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are constantly searching for IT specialists and managers for our clientele. In doing so, we attach the highest importance to ensuring that applicants, clients, and jobs fit together optimally.
Ready for the next career step? For our established clientele, we are looking for a linguistically gifted, motivated, and flexible personality starting immediately or by arrangement
Service Desk Employee (a) 100% [Ref:2790]
Your tasks
You are the first point of contact for users and ensure that IT problems are solved professionally
You analyze technical malfunctions, find suitable solutions, and accompany requests until successful completion
You support employees with questions regarding workplace systems, Microsoft 365, as well as various business applications
You process incidents and service requests in the ticketing system while keeping an eye on quality and response times
You document solutions and actively contribute to continuously improving service quality
Your profile
Very good German skills (at least level C1) as well as good Italian skills (at least level B2)
Completed commercial / ICT training or corresponding professional experience in the IT environment
Initial experience in IT support, service desk, or in a comparable customer-/service-oriented role is an advantage
Enjoyment of customer contact as well as a structured and solution-oriented way of working
Teamwork skills, reliability, and the willingness to take responsibility for the concerns of the users
Your chance
A varied activity in a modern IT service environment with a lot of customer contact
The opportunity to use your language skills daily and support users in German and Italian
A collegial team as well as structured induction that facilitates your entry
The chance to further expand your IT knowledge and actively contribute to the improvement of support processes
Details about this position
Start of position from September 2026
Work location Bern area
Temporary indefinite employment relationship
Full-time position 100% jpid88921d1jm jit0730jm jiy26jm