IT Technician N2

Be your best with Bechtle
With
IT Technician N2 (f/m/d)
Be your best with Bechtle
With more than 16 000 employees, we are one of the most successful IT companies and market leaders in our sector.
The combination of direct sales of IT products and a full range of services offered by various IT service companies makes us a strong and future-oriented ("zukunftsstark") IT partner for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to you.
IT Technician N2 (f/m/d)
Be your best with bechtle
On behalf of our state client based in Fribourg, we are looking for an ICT Technician N2 (f/m/d) responsible for providing local IT support to the users of a school establishment, as well as contributing to the renewal of the IT park and activities related to the start of the school year.
Your mission
Handle incidents and service requests from users of the assigned school establishment, in compliance with ITIL processes.
Provide level 2 local support interventions and guarantee efficient handling of user requests.
Provide cover for another technician in order to maintain the continuity of IT support.
Carry out the renewal, preparation, installation, and commissioning of workstations.
Participate in the technical activities and interventions necessary for the preparation of the start of the school year.
Your profile
Have proven experience in level 2 local IT support, ideally 3 to 5 years in an environment including many users.
Master ITIL processes, particularly Incident Management and Service Request Management, and must have an ITIL certification.
Possess practical experience with a ticket management tool, with a good command of Jira.
Perfectly master French and demonstrate excellent interpersonal skills, clear communication, and a strong user orientation.
Be autonomous, organized, and able to effectively manage priorities and on-site interventions in a school environment.
Residence in Fribourg or surroundings.
Our offer
Advantageous working conditions: 6 weeks of vacation per year and an attractive pension plan
Modern Workplace: latest technologies and a modern working environment
Diversity: interesting and changing tasks in a future-oriented sector
Job number: ARRDB017
Kevin Brosse | |
Bechtle Suisse SA
Bechtle Suisse SA has certified skills in the strategic areas: IT Infrastructure, Virtualization, Information Management, Managed Services, Skills Management, Data & Analytics, Printing Solutions and E-Commerce. Thanks to these skills and solid and lasting partnerships with the main market players, we offer a modular and perfectly coherent range of products and services to cover all the needs of our clients. Our proximity, our global vision of infrastructure and project management make us an essential player in the market. Our 1000 motivated employees are our best assets to ensure speed, flexibility and expertise. jpid126dfa6jm jpit0836jm jpiy26jm