Front Office Manager 100%

Participation on 5 days a week between Monday and Sunday in early, mid and late shifts.

Leadership

• Leadership and organization of the Front Office
• Scheduling and participation in the recruitment of new employees
• Control, training and further development of quality control
• Group handling
• Evaluation and complaint management

Teamwork

• Check in/out of our hotel guests as well as creation of debtors and processing of no shows in ProtelAir
• Conducting personal and telephone sales conversations as well as subsequent receipt and processing of reservations
• Conducting daily correspondence in German, English (and French)
• Care and consultation of guests during their stay
• Continuous processing and forwarding of guest requests as well as updating and maintaining guest files
• Professional handling of customer complaints and corresponding
• Support in ensuring a smooth operation throughout the entire operation
• Preparation and serving of simple drinks at the hotel bar and in the hotel lobby

Requirements:
Training and several years of experience as Chef de réception (Hotel)
Very good language skills in German and English