GROUP RESERVATION & SALES MANAGER – MULTI-SITE

Your role

As Multi-Site Group Reservation & Sales Manager, you are responsible for business development and group management for our establishments in Sion and Fribourg.

As the primary point of contact for companies, agencies, tour operators, and partners, you handle files from the initial inquiry through to the group's departure and the resulting administrative and financial follow-up.

Your role combines business development, sales, negotiation, group reservation management, and coordination with the operational teams of both establishments.

Your missions

BUSINESS DEVELOPMENT & SALES

• Prospect and develop new group clients: companies, agencies, tour operators, associations, clubs, etc.
• Develop and retain an existing client portfolio
• Identify new business opportunities and potential markets
• Respond to group inquiries and calls for tenders
• Prepare commercial offers adapted to client needs
• Negotiate rates, conditions, and services in compliance with the establishment's objectives
• Perform commercial follow-ups and ensure regular monitoring of prospects and clients
• Actively participate in the development of group turnover for both establishments

GROUP MANAGEMENT FROM A TO Z

• Handle group inquiries from the first contact until departure
• Prepare offers, contracts, and reservation conditions
• Manage rooming lists, deadlines, deposits, and special requests
• Coordinate additional services: catering, rooms, breaks, beverages, etc.
• Centralize information and ensure its transmission to the relevant teams
• Anticipate specific group needs and propose adapted solutions
• Ensure file follow-up until its closure
• Perform post-stay follow-up to collect client feedback and develop the commercial relationship

ADMINISTRATIVE FOLLOW-UP & BILLING

• Ensure the administrative and financial follow-up of group files
• Verify the compliance of services and rates billed with the offers and contracts
• Ensure the follow-up of deposits and payment deadlines
• Control invoices and identify any discrepancies or errors
• Perform necessary follow-ups in case of unpaid invoices or deposits
• Collaborate with reception and accounting to ensure file follow-up
• Ensure the follow-up of corrections, credits, or potential claims related to billing
• Ensure the administrative and financial closure of files after the group's departure

MULTI-SITE COORDINATION

• Manage and distribute group inquiries between the Sion and Fribourg establishments according to availability and client needs
• Coordinate files with the reception, catering, and management teams of the different sites
• Ensure clear and complete transmission of information to operational teams
• Ensure the smooth running of sold services
• Harmonize and improve group management processes between the two establishments

COMMERCIAL FOLLOW-UP & PERFORMANCE

• Monitor inquiries, confirmations, refusals, and commercial opportunities
• Monitor the turnover generated by groups
• Analyze performance and identify development opportunities
• Maintain up-to-date client databases and commercial activity monitoring
• Participate in commercial actions, client meetings, and professional events

Your profile

• Experience in group reservations, sales, business development, or hotel events
• Experience in group management, a real asset
• Excellent commercial sense and taste for challenges
• Ease in negotiation and client relations
• Very good organizational, follow-up, and priority management skills
• Autonomy, rigor, and sense of responsibility
• Entrepreneurial spirit, proactivity, and ability to propose solutions
• Ability to manage multiple files simultaneously
• Excellent interpersonal and communication skills
• Comfortable with IT tools and hotel reservation systems
• Knowledge of Opera Cloud and hotel management tools, an asset
• Very good command of French and English
• German, a real asset
• Driver's license, a plus for travel between the two sites

Particularity of the position

This position is intended for a person with a true commercial flair who wishes to play an active role in the development of the establishments.

We are looking for a person capable of transforming a group inquiry into a commercial opportunity, negotiating and selling adapted services, and then ensuring the operational, administrative, and financial follow-up of the file until its closure.

The ability to prospect, sell, retain, and develop turnover is as important as the rigor necessary for file follow-up.