Customer Support Employee focusing on Pets (Customer Contact Center) in D/F 70-80%

Your tasks: • Answering customer inquiries, orally on the phone and in writing via email in German and French • Receiving and processing complaints • Recording and processing tickets in the system • Support and cooperation within the team • Rapid receipt and professional processing of incoming customer contacts regarding Amicus and Anis for animal movement control and complaint handling • Analysis, solution, and documentation of arising user problems via telephone and email • Ensuring a high service quality Possible additional tasks: • Collaboration in creating instructions and process manuals • Training of new employees • Translations and assistance with testing Your qualification: • Completed basic education or in studies, career changers welcome • Very good oral and written expression • German and French language skills (at least B2) – Italian is an advantage • Cheerful, motivated personality with a high service orientation and enthusiasm for demanding support tasks • Enjoyment of daily contact with customers • Independent way of working, noticeable quality standards, and a high degree of personal responsibility • Good MS Office skills • Proven teamwork skills, good resilience, and flexibility in the work area We offer you: • An interesting, responsible, and varied activity in a meaningful organization for the welfare of animals, food safety, and the environment • Presence times from 08.00–16.30 • "Du" culture as well as uncomplicated and pleasant cooperation • Progressive employment conditions and generous support for further training • Modern and central workplace in Bern Wankdorf with flexible home office