Customer Support Employee focusing on Pets (Customer Contact Center) in D/F 70-80%

Your tasks:

• Answering customer inquiries, orally on the phone and in writing via email in German and French
• Receiving and processing complaints
• Recording and processing tickets in the system
• Support and cooperation within the team
• Rapid receipt and professional processing of incoming customer contacts regarding Amicus and Anis for animal movement control and complaint handling
• Analysis, solution, and documentation of arising user problems via telephone and email
• Ensuring a high service quality

Possible additional tasks:

• Collaboration in creating instructions and process manuals
• Training of new employees
• Translations and assistance with testing

Your qualification:

• Completed basic education or in studies, career changers welcome
• Very good oral and written expression
• German and French language skills (at least B2) – Italian is an advantage
• Cheerful, motivated personality with a high service orientation and enthusiasm for demanding support tasks
• Enjoyment of daily contact with customers
• Independent way of working, noticeable quality standards, and a high degree of personal responsibility
• Good MS Office skills
• Proven teamwork skills, good resilience, and flexibility in the work area

We offer you:

• An interesting, responsible, and varied activity in a meaningful organization for the welfare of animals, food safety, and the environment
• Presence times from 08.00–16.30
• "Du" culture as well as uncomplicated and pleasant cooperation
• Progressive employment conditions and generous support for further training
• Modern and central workplace in Bern Wankdorf with flexible home office