Customer Service Clerk (w/m/d)

Customer service ensures the same-day processing of all inquiries from our end customers in German-speaking Switzerland and Romandie and handles requests for our online shop. We are looking for a customer-oriented personality as a Customer Service Clerk 100% to start immediately or by arrangement.

Customer Service Clerk (w/m/d)

These tasks will inspire you

• Independent processing and answering of customer inquiries via telephone, e-mail, and post in German and French
• Competent advice and providing information regarding our assortment and our services via telephone and e-mail
• Supporting the LANDI Läden with questions regarding online orders
• Processing and handling of damage cases
• Representing the employees at the reception during absences

We look forward to this profile

• Confident oral and written communication in German and French
• Experience in customer care as well as affinity for telephone and written customer advice
• Completed training in the commercial field is a plus
• Communicative and customer-oriented personality

LANDI Schweiz AG

100-100%

Position
Employee

Type of employment
permanent

Field of profession
Administration / Clerk

Questions about the application process

Nadine Grindat
HR Business Partner

Discover your benefits

Education and further training
We invest in the development of our employees. A wide range of internal educational offerings is open to everyone, and we support external further training.
Attractive holiday regulations
Our holiday regulations guarantee all employees at least 5 weeks of holiday. From the age of 50, it is 6 weeks and from the age of 60 even 7 weeks. Additionally, it is possible to purchase further holiday days.
Family time
Mothers receive 100 percent of their insured salary during the 18 weeks of maternity leave. The other parent enjoys 3 weeks of family time with full salary.
Insurance benefits
We secure our employees with above-average social and pension benefits and offer special conditions on supplementary insurance with various health insurance companies for their entire family.
Discounts and rebates
Our employees benefit, among other things, from discounts on shopping and refueling, from credits on REKA money as well as discounted mobile subscriptions for them and their families.

Our application process

The application works very simply via the online form – an acknowledgment of receipt follows automatically.

After careful review of all documents, feedback will be given as soon as the pre-selection is made.

Congratulations! The dossier has convinced and we will get to know each other personally during one or two interviews.

If it fits for both sides, a binding offer follows.

After that, it means: Welcome to the team and here's to a good time together!

About us

LANDI Schweiz AG is a subsidiary of the fenaco cooperative and is responsible for the success of the LANDI Läden throughout Switzerland. It manages assortment planning, brand positioning, and sales promotion, coordinates new builds and renovations, and trains the employees of the LANDI Läden. At the same time, it handles the entire logistics, from procurement and storage to picking. The assortment includes garden, small animal, household, do-it-yourself, agriculture, and leisure articles as well as beverages and pet food.

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