IT Support DE/EN (a)

• Modern international Biotech in Zug
• Try&Hire with Start ASAP

About Our Client ##

Our client is an internationally active biotech company in the Zug area with a modern IT landscape and high standards for service quality. Due to current requirements, a committed personality is being sought for a timely start. This is a Try&Hire. 100% Onsite presence.

Job Description ##

• First- and second-level support for employees via ticketing system, telephone, email, chat and on-site
• Analysis and resolution of hardware, software, network, VPN and workstation problems
• Support for employees in Office, Remote and Hybrid work environments
• Administration of user accounts, permissions, MFA and SSO access
• Execution of onboarding and offboarding processes including device provisioning
• Installation, configuration and maintenance of Windows end devices
• Support of endpoint management solutions such as Microsoft Intune or Jamf
• Support for Microsoft 365, Teams, Outlook, SharePoint, OneDrive and collaboration solutions
• Management of IT assets as well as support in procurement and lifecycle management
• Participation in IT security measures, compliance requirements and incident escalations
• Creation and maintenance of documentation, knowledge bases and user manuals
• Analysis of recurring malfunctions and participation in process optimizations

The Successful Applicant ##

• At least 2 years of professional experience in IT Support, Service Desk or Desktop Support
• Very good knowledge of Windows environments, macOS is an advantage
• Customer-oriented/empathic approach with end users in German and English
• Experience with Microsoft 365 and modern workplace technologies
• Good understanding of TCP/IP, DNS, DHCP, VPN and WLAN
• Experience in troubleshooting laptops, mobile devices and business applications
• Knowledge in the area of Identity & Access Management, MFA and SSO
• Experience with ticketing and ITSM systems such as ServiceNow, Jira, Zendesk or Freshservice
• Knowledge of Microsoft Entra ID / Active Directory is an advantage
• Experience with Endpoint Management (Intune, Jamf or comparable solutions)
• Strong service and customer orientation
• Structured and solution-oriented way of working
• Very good communication skills and enjoyment of contact with users
• Relevant certifications (CompTIA, Microsoft, Apple, ITIL or similar) are a plus

What's on Offer ##

• Try&Hire in a modern growing biotech company
• Modern and future-oriented IT environment
• Diverse field of tasks with high personal responsibility
• Collaboration in a collegial and professional team

Quote job ref

JN-092026-7113254

Job Function

Information Technology

Specialisation

IT Support

Industry

Healthcare / Pharmaceutical

Where

Zug

Contract Type

Interim

Job Reference

JN-092026-7113254