IT Support Technician III

Zollikofen, Switzerland (and home office) | 80-100% What you can contribute • Receive and process requests relating to hardware and software problems • Locate, circumscribe and resolve malfunctions, or trigger the tiered intervention procedure • Ensure the installation, transfer and maintenance of IT workstation systems (computers, peripherals, servers, network components and communication media, as well as their programs and interfaces, etc.) • Support VIP assistance beneficiaries in case of technical failure and answer their questions • Perform on-call services according to the schedule <br /> What makes you unique • IT specialist diploma or recognized equivalent training • Several years of experience in the field of IT support • Excellent problem-solving skills, team spirit and experience in a multi-site environment • Communicative person with a strong sense of customer relations • Proficiency in two official languages and good knowledge of English <br /> In a few words Do you want to invest yourself in a field where excellence in IT services makes all the difference? Deploying its activities in an exciting international environment, the FDFA must meet many challenges in terms of availability, quality and customer orientation. Join our team to help the department's employees as well as VIP technical assistance beneficiaries resolve their daily IT problems! By working with us, you will be offered varied missions, you will have the possibility to use cutting-edge technologies and you will be able to leverage your sense of service and your technical expertise. Furthermore, if you are ready to undertake on-call services, you will be able to contribute to guaranteeing reliable IT support 24 hours a day. What we offer <br /> • Working for Switzerland We are committed to the success of the Swiss model and to the well-being of the population. • Diversity in everyday life We ensure equal opportunities, which allows us to deploy our skills and express different points of view. • Health at work We assist and advise our employees on all questions related to physical or mental health. All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> On mandate of the Federal Council, the Federal Department of Foreign Affairs (FDFA) designs and coordinates the foreign policy of Switzerland. It also works to defend the country's interests and promote its values. The Directorate for Resources (DR) manages the human and financial resources necessary for the implementation of foreign policy objectives. It maintains the global network of Switzerland's representations. The DR also provides the services necessary for the smooth running of the department's operations in terms of logistics, telematics, management instruments and controlling. It is also responsible for legislative activity, the application of law and legal advice for the department. Finally, it includes the Confederation Travel Centre, which organizes and purchases the services required for official business travel abroad. Additional information Questions about the position Marcel Cetin +41 58 48 51747 Questions about the application