Customer Development Manager 80-100%

Since 1963, DOBI has stood as «The Home of Beauty» for comprehensive competence in the professional beauty industry and, as the largest beauty specialist retailer, unites the areas of Hair, Cosmetic, Nail and Feet under one roof. Around 100 dedicated employees in Suhr offer beauty professionals everything from a single source: from a curated professional assortment via exclusive brands, training and further education to tailor-made salon and studio equipment. As Customer Development Manager, you will take on a central role in the further development and management of our customer development processes. You will operationally implement the predefined strategic guidelines with your teams and ensure professional customer development, customer consulting, and systematic lead management. Customer Development Manager 80-100% (M/W/D) WHAT YOU MOVE Leadership and Customer Service Management and further development of the Customer Service and Outbound area with seven employees Ensuring high consulting and service competence Responsibility for quality and complaint management as well as the satisfaction of our business customers Continuous further development of sales dynamics and service quality (NPS) Leadership, development and assessment of employees Customer development and management: Responsibility for the active development and potential exploitation of our existing customers along the entire Customer Lifecycle Definition and implementation of customer development and sales promotion measures in close cooperation with the Head of Customer Development Definition and further development of efficient lead management processes along all Customer TouchPoints Development and coordination of after-sales processes Definition of KPIs as well as further development of performance reporting WHAT DISTINGUISHES YOU Basic training in the commercial sector Business administration further education (e.g. Eidg. Verkaufsleiter*in, Leiter*in Verkaufsinnendienst etc.) At least 5 years of professional experience in sales service / Customer Service At least 3 years of leadership experience in a similar function WHAT YOU CAN LOOK FORWARD TO With us, you will meet a motivated team - we think creatively, act pragmatically and celebrate successes together. An inspiring working environment with a lot of creative freedom, short decision-making paths and a real sense of togetherness awaits you. 20% employee discount Free parking spaces Flexible working hours incl. home office possibility Attractive social benefits Many other in-house benefits BECOME PART OF THE BRAND THAT MOVES BEAUTY PROFESSIONALS Ready to take our Customer Development to the next level and help shape the success story of DOBI «The Home of Beauty»? Then we look forward to your application! jpidc8a53b1jm jit0729jm jiy26jm