Help desk

Experis is the IT & Digital brand of the ManpowerGroup group, specialized in the search and selection of qualified professionals in the fields of Information Technology, Engineering and Digital Transformation. We support companies and talents in building innovative paths, offering consultancy, recruitment and tailor-made technological solutions in national and international contexts. IT Help Desk Specialist (1st & 2nd Level) – Fixed Term | German BASE ==================================================================================== 📍 Location: Ticino (CH) 📄 Contract: Fixed term (initial project) 🌍 Required languages: Italian and German (B2/C1) For one of our important international clients, we are looking for an IT Help Desk Specialist with experience in 1st and 2nd level technical support, to be hired with a fixed-term contract. The resource will become part of the IT team and will support corporate users in managing daily technical issues, handling hardware, software and infrastructural troubleshooting activities, guaranteeing an efficient and quality-oriented service. Main responsibilities ----------------------------- • Provide 1st and 2nd level technical support to users. • Manage requests and incidents via a ticketing platform. • Analyze and resolve issues related to: • Windows operating systems; • corporate applications; • hardware and peripherals; • connectivity and network issues. • Perform installation, configuration and maintenance activities for PCs, notebooks and corporate devices. • Manage users, groups and permissions via Active Directory / Entra ID. • Support users in the use of the Microsoft 365 environment. • Collaborate with internal IT teams for the escalation of more complex issues. • Document activities performed and update the knowledge base. Required requirements ----------------------- • Previous experience in 1st and 2nd level Help Desk / IT Support roles. • Good knowledge of the Microsoft Windows environment. • Knowledge of: • Microsoft 365; • Active Directory; • Entra ID / Azure AD; • ticketing tools; • hardware and software troubleshooting; • basic networking principles (TCP/IP, DNS, DHCP, VPN). • Analytical skills, problem solving and service orientation. • Good communication skills and predisposition for contact with users. Languages ---------- • German level B2/C1 – indispensable requirement. • Fluent Italian. • Good knowledge of English is a plus. Are a plus ------------------------- • ITIL Foundation certification. • Knowledge of Microsoft Intune / Endpoint Manager. • Experience in enterprise or multinational contexts. • Microsoft certifications. What we offer ----------------- • Fixed-term contract within an international and structured context. • Opportunity to work on Microsoft technologies and enterprise IT processes. • Collaborative environment and possibility of professional growth. • Remuneration commensurate with experience. The advertisement is addressed to candidates of both sexes, in compliance with current regulations regarding equal opportunities and non-discrimination (L. 903/77 and D.Lgs. 198/2006). We evaluate with interest motivated, curious people oriented toward professional growth, eager to contribute to innovative projects in a dynamic and collaborative technological context.