Supporter TIC III

Zollikofen, Svizzera (e lavoro a domicilio) | 80-100% Your contribution • Receive and manage reports of problems related to hardware or software Identify, circumscribe and resolve faults or initiate the activation procedures for subsequent levels of intervention • Install, move and provide maintenance for workstation systems, such as PCs, peripherals, servers, network components and communication tools, as well as the related software and interfaces • Provide assistance to high-level users for all technical requests and problems • Perform on-call service according to the established planning <br /> What distinguishes you • Diploma in computer science or training recognized as equivalent • Several years of experience in the IT support sector • Excellent problem-solving skills, team spirit and experience in contexts characterized by the presence of multiple sites • Communicative personality and strong user orientation • Knowledge of two official languages and good knowledge of English <br /> In summary Would you like to make your contribution in a professional reality where excellent IT service makes a difference? The Federal Department of Foreign Affairs (DFAE) operates in a stimulating international context, characterized by high standards in terms of availability, quality and user orientation. Become part of our support team and support our employees, as well as our high-level users, in the daily use of IT devices. You will deal with varied tasks and cutting-edge technologies, and you will have the opportunity to actively utilize your service predisposition and your technical skills. With your availability to perform on-call services, you will also contribute to ensuring reliable IT support 24 hours a day. What we offer <br /> • Working for Switzerland We strive for the successful Swiss model and work for the well-being of the population. • Experiencing diversity The implementation of equal opportunities allows us to best express our skills and contemplate different points of view. • Fit in the workplace We provide support and advice to our employees on the issue of physical and mental health. All benefits (https://www.stelle.admin.ch/stelle/it/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> The Federal Department of Foreign Affairs (DFAE) coordinates and defines, on behalf of the Federal Council, Switzerland's foreign policy, protects the country's interests and promotes Swiss values. The Directorate for Resources (DR) manages the employment of personnel and the financial resources necessary for the implementation of foreign policy objectives and manages the network of Swiss representations abroad. The DR provides the services necessary for the operation of the Department in the fields of logistics, telematics and management and controlling tools. It is also responsible for legislative activity, the application of law and legal advice in the DFAE. The Directorate for Resources also includes the Federal Travel Centre, which organizes and purchases international business trips. Complementary information Questions about the workplace Marcel Cetin +41 58 48 51747