Employee Telephony Coordination 80-100%

Tasks: • Active contact with the various departments and organizational units. • Conducting short discussions or workshops to survey current and future telephony requirements. • Analysis of existing telephony usage (landline, Microsoft Teams, smartphones and AVAYA). • Recording and documentation of the requirements per employee or department. • Clarification of topics such as: • Extensions • Call groups • Substitutions • Call forwarding • Voicemail • Group numbers • Mobile accessibility • Special requirements in the telephony environment Requirements: • Advising employees regarding the future telephony solution and answering simple user questions • Recording of telephony orders and change requests in ServiceNow • Ensuring complete and traceable documentation • Coordination and handover of the recorded information to the responsible implementation teams • Close cooperation with the project managers and the IT specialist departments Work location: Aarau Workload: 80-100% Start date: 01.09.2026, limited to 3 months We look forward to your application.