Technical Support Engineer - 2nd Level
- Employment type
- Full-time
- Location
- Losone
- First posted
Your tasks ###
- Provide 2nd level technical support to international sales and service network, as well as to customers worldwide.
- Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans.
- Ensure accurate and regular updates of claims through the ticketing tool.
- Coordinate with internal departments for complex technical investigations and follow-up on agreed actions.
- Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.
Your profile ###
- Technical education in mechanics, electronics, automation or a similar field.
- At least 2 years of experience in technical support, field service or troubleshooting.
- Strong analytical mindset and structured problem-solving approach.
- Customer-oriented, proactive and able to communicate clearly with internal and external stakeholders.
- Fluent in Italian. English level B2 or higher.
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Posted 2 days ago