Customer Service Specialist

Become part of The Spirit of Professional Beauty. You love customer contact, work in an organized manner and want to make a difference in a dynamic beauty world? Then become part of our team and help shape the future of the professional beauty industry in Switzerland. Your mission: • As an important interface between customers, sales and internal teams, you ensure excellent service and smooth processes. Your tasks: • Inspire customers • Telephone and written support for our B2B customers • Ensure a first-class Customer Experience • Processing of inquiries, orders and complaints • Control orders • Recording, monitoring and tracking of orders in the ERP system • Coordination with warehouse, logistics and field service • Creation of offers, invoices and credits • Support sales • Maintenance of customer and product data in the ERP system • Administrative support for the sales team • Strengthen structures • Maintenance and updating of master data • Contributing to efficient processes and high data quality What you bring • Very good knowledge of German and French in word and writing (mandatory) • Commercial basic training or comparable qualification • Experience in customer service, inside sales or sales is an advantage • Safe handling of MS Office • Structured, independent and reliable way of working • Pronounced service orientation and joy in team work What awaits you with us ✨ An inspiring environment in the professional beauty world ✨ A committed team with a lot of energy and team spirit ✨ Short decision-making paths and cooperation at eye level ✨ Close collaboration with sales, marketing, warehouse and management ✨ Room to shape and take responsibility Workplace: on site in Münchenstein 🕒 Scope: 80-100% Ready to grow with us? Please share your letter of motivation and CV with hr@marwell.ch. We look forward to your application and to getting to know you.